Job Summary: The professional will provide receptive and proactive service, convey information, clarify doubts, and conduct systemic inquiries and performance target monitoring. Key Highlights: 1. Provide receptive and proactive service to members and partners 2. Clarify doubts and convey information regarding processes 3. Conduct systemic inquiries and monitor average service time The **Universo AGV Universe** is a vehicle protection association aiming to deliver high-quality, excellent service to all Brazilians through mutualism. It focuses on guaranteeing diverse benefits to members across Brazil who own passenger or commercial vehicles—including motorcycles, cars, trucks, and premium vehicles. **Responsibilities and Duties** * Provide receptive and proactive service to members, third parties, consultants, and managers, conveying information about process status and clarifying doubts; * Conduct ongoing systemic inquiries into processes and provide guidance based on the information obtained; * Collect member data requiring system updates and forward it to supervision for implementation; * Monitor average service time and achievement of targets; * Perform service activities via the system; * Follow up internally with relevant departments. **Requirements and Qualifications** * Completed High School education; * Basic knowledge of Microsoft Office suite; * Experience in customer service. **Additional Information** Only Universo AGV members enjoy: * Freedom to dine wherever you prefer using our Caju card, with R$40.00 credited per working day; * Choice between transportation allowance or fuel subsidy; * Your health is one of our top priorities—your GymPass gym membership is fully covered by us! Plus, dependent plans start from R$29.90; * Co-payment medical assistance provided by Unimed; * Training opportunities through Performance Academy; * Development incentives via university partnerships, offering scholarships of up to 50% for undergraduate and postgraduate programs; * Language school partnerships providing special conditions for online or in-person study; * Access to the You Club, offering numerous discounts and benefits at thousands of establishments—including supermarkets, cinemas, pharmacies, hotels, and more; * We care about your pet too—you’ll receive exclusive discounts on assistance plans offered by our partner Au Happy; * Vehicle protection! 20% discount on Universo AGV association plans! * Gamification program: earn coins each time you hit a target and redeem them for rewards at the Up Store. SESC card for you and your dependents to enjoy many benefits nationwide, granting access to quality activities and services at low cost. We are specialists in a shared area of interest. Universo AGV focuses on guaranteeing diverse benefits to members who own passenger or commercial vehicles. A regulated and authorized activity under the laws of our country (Brazil), states, and municipalities. As an association, Universo AGV exists to collectively meet members’ needs through cooperation.