We are looking for innovative individuals who are results-oriented, safety-conscious, and committed to people. We believe our strength lies in collaborative work. We constantly seek innovation to deliver the best solutions to our internal and external customers. Therefore, we are dedicated to the continuous pursuit of excellence. If you believe you can make a difference, join our team. We encourage applications from Black individuals, persons with disabilities, LGBTQIAPN+ individuals, and individuals from diverse generations. #VemSerTelemont. **Responsibilities and Duties** * Assist in executing regional telecommunications services, analyzing operational performance (technical and engineering areas) regarding availability/assignment/efficiency, within the parameters of tools provided by Oi and Telemont; * Monitor and investigate services and deviation control; register and correct employee hierarchy; verify and monitor workforce sizing according to activity demand; * Consolidate the monthly field team work schedule; analyze activity assignments in the system through reports and performance metrics, requesting corrections from focal points of each operational area; generate activity tracking reports for field technicians; monitor systemic failures, propose system improvements, and resolve deviations; grant employee access to systems used by the department; perform other tasks of similar nature, complexity level, and responsibility. **Requirements and Qualifications** * Completed high school education; * Intermediate Microsoft Office proficiency. **Additional Information** Benefits: * Medical assistance; * Dental assistance; * Gym allowance; * Meal or food allowance; * Transportation allowance; * Life insurance; * Discounts at partner pharmacies and stores. **Our Journey** For 50 years, Telemont has contributed to Brazil’s development, operating in the telecommunications and energy sectors. We operate in 10 states and the Federal District, providing voice communication, broadband and data, multimedia transport, and energy system management services. **Our People** We rely on professionals who translate our values into action, ensuring operational excellence and quality in every interaction. We believe diversity strengthens our culture and broadens our capacity for innovation. Therefore, we promote inclusion and value experiential plurality, respect for differences, and integration across departments and individuals. **Our Growth Pathway** A spirit of overcoming challenges and pursuing new opportunities makes Telemont a company where every individual can develop and build a solid career. Together, employees and the organization write a growth story sustained by values that guide all our actions. **Our Values** * Operate safely * Customer satisfaction * Sustainable results * Excellence in people * Respect and simplicity * Collaboration