Job Summary: Join the Yellow Blood Heroes team at Segurpro, focusing on customer service, data organization, and interpersonal relationships, in an environment that values diversity and professional growth. Key Highlights: 1. Join a global team of Yellow Blood Heroes 2. An environment that values diversity, respect, and inclusion 3. Opportunities for growth and continuous training Join the Yellow Blood Heroes team! Our purpose is to Make the World a Safer Place, and we won’t stop until we achieve it—we are tireless and think positively. Our passion? Caring for everyone—be they customers, the planet, or our employees—because people matter to us. We work so people can live peacefully, both in their physical and digital environments, to generate a positive impact on their personal and professional lives. With over 40 years of history, presence in 26 countries, and more than 160\.000 employees worldwide, we are one of the world’s leading private security companies, offering Integrated Security Solutions tailored to our clients’ needs. None of our history would be possible without a team of heroes; therefore, we develop specific programs daily to attract new talent and promote our professionals’ careers through continuous training and internal growth opportunities. Every day, we strive to deliver innovative security based on the market’s most advanced solutions. In Brazil, the Prosegur Group operates through three business lines: Segurpro, Prosegur Cash, and Cipher. Enjoy an outstanding experience by participating in a 100% digital selection process, supported by dedicated teams ensuring quality, security, and humanization at every stage! **Diversity \& Inclusion at Prosegur** Each of us sees the world differently. Yet one thing must be common to all: respect. We believe that diverse perspectives and experiences guarantee a distinctive work environment! The “We Are All Heroes” Program – Diversity and Respect reinforces and supports our commitment to Respect and Inclusion, bringing knowledge and awareness to all our Heroes. We believe diverse teams can deliver spectacular results while driving our innovative culture. Learn about this opportunity at Segurpro, and if you meet the job requirements, APPLY NOW. * *This position is open to individuals with or without disabilities. If you are a PCD and meet the requirements and are interested, join our Yellow Blood Heroes team and become the protagonist of a success story!* **MAIN RESPONSIBILITIES:** * External customer service (phone and email) * Strong interpersonal skills, as you will interact with the entire team * Prompt response capability * Proactivity in problem resolution * Strong written communication skills for external and internal customer correspondence * Report verification * Data reconciliation using Excel tools * Relationship management with internal and external customers * Control and monitoring of documentation delivery schedules * Control and organization of performed activities to ensure timely delivery and final product quality * Other duties relevant to the department ESSENTIAL REQUIREMENTS FOR APPLICATION: * Bachelor’s degree completed or in progress (preferred) * Experience in Human Resources (HR routines, knowledge of labor documents—basic understanding of payroll, time cards, FGTS, INSS, and administrative routines) (preferred) * Intermediate Excel proficiency (VLOOKUP and Pivot Tables) * Availability to work flexible hours * Residence in Belo Horizonte or its metropolitan region WORK LOCATION: BELO HORIZONTE \- MG