The Store Manager is responsible for planning, organizing, and overseeing daily administrative and sales routines and processes. Manages teams of consultants and sales assistants, as well as performance indicators, to achieve organizational goals. We seek a committed, determined professional who pursues career development, focuses on results, and enjoys challenges. If this describes you, join our team! \#letsgo **Responsibilities and Duties** * Ensure daily achievement of established sales targets and operational performance goals. * Ensure daily quality in store operational processes by aligning and updating procedures with the entire team. * Maintain daily store organization and appearance in accordance with the standard layout process, ensuring team members uphold the same level of commitment. * Control and manage inventory activities and cash handling (inflows and outflows) jointly with the sales assistant. * Identify improved sales opportunities through market research. * Periodically and as needed, carry out administrative and HR-related tasks such as job openings, vacation scheduling, time tracking, medical certificates, warnings, contract terminations, among others. * Lead and evaluate the store team daily, ensuring engagement with standardized work processes. * Develop the team through performance evaluations and frequent feedback. * Conduct periodic and as-needed training sessions—including operational, administrative, and sales campaign training—for the store team. * Ensure high-quality execution of all responsibilities by seeking training opportunities and personal and professional development. Acquire in-depth technical knowledge of the brand’s products and services, as well as team management expertise, to better oversee both processes and people. * Receive daily customer feedback regarding service quality, product quality, and overall experience. Manage customer satisfaction metrics. **Requirements and Qualifications** **For this position, you must have:** * Completed undergraduate degree; * Knowledge of Sales Techniques, Leadership, and Team Management; * Intermediate-level Microsoft Office proficiency; * Digital skills: ability to operate computers, smartphones, tablets, and other digital devices; * Prior experience in Retail or Telecommunications management. **Desirable qualifications include:** * **Sales team management experience:** ability to engage team members, monitor results, provide feedback, and develop individuals; * **Experience with store administrative routines:** inventory, cash handling, HR processes, and KPI monitoring; * **Strategic vision and results orientation:** ability to analyze markets, identify opportunities, and translate metrics into actionable growth plans. **Additional Information** **Benefits:** * Medical Assistance Reimbursement; * Meal Voucher – Flash Benefits; * University Tuition Agreement (for employees and dependents); * Pharmacy Discount Program; * Dental Plan; * Life Insurance; * Albert Einstein Telemedicine; * TotalPass; * **Clude Telemedicine:** nutritional, psychological, and 24-hour clinical emergency care; * **Support Channel:** 24/7 social and psychological support; * **SESC Partnership:** provides access to affordable leisure, cultural, sports, health, and educational activities. Exclusively available to employees and dependents of commerce and service companies. **Earning Potential:** Monthly sales campaigns according to company policy. We are **Cellular.com**, Brazil’s largest Claro partner, operating over **150 stores** across Minas Gerais, Paraná, Santa Catarina, and São Paulo. With **over 21 years** in the telecommunications industry, we specialize in smartphones, accessories, and plans—delivering exceptional service with agility, trust, and competitive pricing. Our purpose is clear: **to identify, train, and develop professionals** so we can grow together. We don’t just sell—we transform experiences, ensuring every customer leaves satisfied, every employee recognizes their value, and every store earns recognition. We’re proud to have been certified by **Great Place to Work (GPTW)** for five consecutive years (2021–2025). This seal reflects our everyday reality: a human-centered environment, collaborative teams, and space to innovate and grow. **Our Mission:** Distribute Claro’s products and services. **Our Vision:** To become Brazil’s largest telecommunications business partner by 2025. **Our Values:** * Learning; * Enthusiasm; * Leadership; * Productivity; * Respect; * Ownership and integrity. We are part of the **RPN Group**, a holding company that centralizes management across all businesses to amplify our results! All our positions are open to people with disabilities and all diversity groups. We believe in talent regardless of gender, race, sexual orientation, disability, or age. Here, you’re welcome! Learn more about us at our website: https://celulardaclaro.com.br
João Silva
Indeed · HR
João Silva
Indeed · HR
