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Job Summary: Opportunity to provide technical support to end users, resolve hardware/software issues, install and configure equipment, support networks, and conduct user training. Key Highlights: 1. Multifunctional technical support and assistance 2. Diagnosis and resolution of technological issues 3. Installation and configuration of hardware and software **Responsibilities:** **User Support:** Respond to technical support requests via phone, email, WhatsApp, and online chat. Resolve basic issues and assist users in understanding software usage or provide basic configuration guidance. **Technical Issue Resolution:** Diagnose and resolve hardware and software issues on computers, mobile devices, and other technology equipment. This may include identifying and correcting software errors, faulty network connections, or hardware failures. **Hardware and Software Installation and Configuration:** Assist in installing and configuring cameras and new IT equipment such as computers, routers, operating systems, and applications. This may involve following standard procedures or specific instructions provided by system administrators or infrastructure specialists. **Network Support:** Configure and troubleshoot basic local area networks (LAN), including wired and wireless connections, IP address configuration, connectivity troubleshooting, and network issue diagnosis. **Incident Documentation and Recordkeeping:** Maintain accurate records of all support interactions, including details of identified issues, applied solutions, and any additional required actions. **User Training:** Provide basic training to users on how to effectively and securely use hardware and software. **Requirements:** Completed high school education Bachelor’s degree in IT-related fields preferred (in progress or completed) Prior experience in technical support preferred Knowledge of networking and IT-focused training courses **Benefits:** Bradesco Health Plan for employees and dependents (spouse and children), with nationwide coverage Dental Care Assistance Pluxee benefit of R$ 42/day (Mastercard-branded card accepted at restaurants, cafés, food delivery apps, supermarkets, butcher shops, bakeries, etc.) Birthday day off + personalized birthday gift Profit and Results Sharing Program (equivalent to one month’s salary) Special wedding gift Diaper allowance for newborns of Otimiza employees Transportation Allowance or Mobility Allowance On-site snacks including coffee, hot chocolate, tea, and snacks Transportation Allowance or Mobility Allowance Pharmacy discount program Gympass Working Hours: Monday to Friday, 08:00–17:00 or 09:00–18:00 Employment Type: CLT (formal employment contract) Work Modality: On-site **All our job openings are open to Persons with Disabilities (PwD)**
