Junior Systems Analyst

Description

Job Summary: IT professional to provide support for SAP and legacy systems, managing incidents, performing configurations and updates, and identifying solutions to issues. Key Highlights: 1. Previous experience in incident handling 2. Analytical profile with problem-solving skills in SAP and legacy systems 3. Strong interpersonal relationship and communication skills Main Responsibilities: * Manage and distribute system support incidents received via the Helix tool * Contact users to collect necessary information for incident resolution * Provide first-level support for simple SAP and legacy system incidents * Update incident records * Perform simple SAP service catalog configurations * Update BI reports to generate performance indicator reports for coordination and management * Open incidents with vendors for legacy system support What We Expect From You: * Bachelor's degree completed in IT-related fields; * Previous experience in incident handling; * Proficiency with management tools and Microsoft Office suite; * Ability to work collaboratively in a team; * Analytical mindset with problem-solving capabilities for SAP and legacy systems; * Curiosity to research and proactively seek solutions for SAP and legacy system issues; * Strong interpersonal skills when interacting with users, teams, and other IT departments; * Good communication, organization, and ability to work under pressure; Minimum Education Level: Bachelor's Degree Desired Education: * Computer Science, Bachelor's Degree * Information Technology, Bachelor's Degree * Computer Engineering, Bachelor's Degree Languages: * English (Intermediate) * Performance-based bonus * Life insurance * Psychological support * Pharmacy benefit * Meal allowance * Dental care * Health insurance * Remote work (1 day per week) * Transportation allowance