Description
Job Summary:
Customer Service Agent responsible for customer contact and negotiation, aiming at customer retention and goal achievement, with emphasis on communication and organization.
Key Highlights:
1. Opportunity for those seeking their first job in customer service.
2. Development of negotiation and interpersonal relationship skills.
3. Customer retention activities and service presentation.
Job Requirements – Customer Service Agent
**Education:**
* Completed high school.
**Experience:**
* Prior experience is not required (experience in customer service, collections, or sales is a plus).
**Technical Knowledge:**
* Basic Microsoft Office suite.
* Familiarity with customer service and negotiation principles.
* Knowledge of administrative routines is a plus.
**Competencies and Skills:**
* Strong verbal and written communication.
* Organization and sense of priority.
* Proactivity and dynamism.
* Resilience and adaptability.
* Negotiation ability.
* Focus on goals and results.
* Good interpersonal relationships and teamwork.
* Critical thinking and problem-solving skills.
**Main Responsibilities:**
* In-person and telephone customer service.
* Negotiation of overdue monthly payments and financial regularization.
* Active participation in customer retention efforts.
* Presentation of available benefits and services.
* Updating and recording information in the system.
* Achievement of individual targets and support to the sales team.
* Compliance with internal policies and LGPD regulations.
Salary: R$1\.739,00 \- R$3\.553,77 per month
Benefits:
* Medical assistance
* Meal allowance
* Transportation allowance
Work Location: On-site