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Internal Retention Promoter

R$1,739-3,553/month
Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: Customer Service Agent responsible for customer contact and negotiation, aiming at customer retention and goal achievement, with emphasis on communication and organization. Key Highlights: 1. Opportunity for those seeking their first job in customer service. 2. Development of negotiation and interpersonal relationship skills. 3. Customer retention activities and service presentation. Job Requirements – Customer Service Agent **Education:** * Completed high school. **Experience:** * Prior experience is not required (experience in customer service, collections, or sales is a plus). **Technical Knowledge:** * Basic Microsoft Office suite. * Familiarity with customer service and negotiation principles. * Knowledge of administrative routines is a plus. **Competencies and Skills:** * Strong verbal and written communication. * Organization and sense of priority. * Proactivity and dynamism. * Resilience and adaptability. * Negotiation ability. * Focus on goals and results. * Good interpersonal relationships and teamwork. * Critical thinking and problem-solving skills. **Main Responsibilities:** * In-person and telephone customer service. * Negotiation of overdue monthly payments and financial regularization. * Active participation in customer retention efforts. * Presentation of available benefits and services. * Updating and recording information in the system. * Achievement of individual targets and support to the sales team. * Compliance with internal policies and LGPD regulations. Salary: R$1\.739,00 \- R$3\.553,77 per month Benefits: * Medical assistance * Meal allowance * Transportation allowance Work Location: On-site

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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