Internal Collections Assistant

Description

Job Summary: The Consortium Collections Assistant will be responsible for monitoring the portfolio of delinquent customers, conducting collections, debt renegotiation, and providing customer support. Key Highlights: 1. Monitoring of delinquent customers and proactive follow-up for collections 2. Assisting in debt renegotiation with viable solutions 3. Collaborative work with sales and customer service The Consortium Collections Assistant will monitor the portfolio of delinquent customers, perform collection activities, debt renegotiation, and provide customer support, aiming to recover outstanding amounts and retain customers. **Key Responsibilities:** * Monitor the portfolio of delinquent customers and conduct proactive follow-up for collections; * Contact customers via telephone, email, or messages to clarify doubts and propose payment solutions; * Assist in debt renegotiation by offering viable alternatives for regularization; * Maintain updated records of customer interactions in the management system; * Generate performance reports on collections and delinquency for team monitoring; * Collaborate with other departments, such as sales and customer service, to identify and resolve potential obstacles; * Participate in defining strategies to reduce delinquency and improve credit recovery; **Requirements:** * Completed high school education (a bachelor’s degree in related fields is a plus); * Prior experience in collections; * Strong verbal and written communication skills; * Negotiation and conflict resolution skills; * Proficiency in computer applications (Microsoft Office and collections management systems); * Organization, discipline, and proactivity; * Ability to work well in teams and under pressure. Employment Type: Full-time, Permanent CLT Compensation: R$1.750,00 - R$4.000,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site