Collections Negotiator

Description

Job Summary: We are seeking a professional to negotiate debts from delinquent customers, monitor records, provide clear guidance, and collaborate with other teams to resolve collection-related issues. Key Highlights: 1. Friendly and efficient debt negotiation. 2. Collaboration with teams on complex issues. 3. Fostering positive customer relationships. Hello and welcome to **CredAluga**! We are continuously expanding and, as such, seek talented individuals eager to make history and propel our brand toward success. If you are a professional ready to embrace exciting challenges, this is your opportunity. Join us and be part of an incredible journey! **Responsibilities** * Make proactive calls using an automatic dialer and/or send messages to delinquent customers to negotiate debt settlement in a friendly and efficient manner. * Monitor and update debtor account records, ensuring all information remains accurate and up to date. * Provide customers with clear information and guidance regarding available payment options and renegotiation plans. * Maintain detailed records of all customer interactions, including payment agreements and payment commitments. * Collaborate with other teams, such as Finance and Legal departments, when necessary, to resolve complex collection issues. * Foster positive customer relationships, promoting trust and loyalty—even during collection activities. * Monitor compliance with agreed terms, verify payments made, and take necessary actions in case of non-compliance. **Qualifications** * Experience in real estate collections (preferred); * Experience operating an auto-dialer (preferred); **Additional Information:** * Availability for on-site work in Belo Horizonte, 44 hours per week: Monday to Thursday, 09:00–18:00 (on-site) Friday, 09:00–18:00 (remote) Saturday, 09:00–13:00 (4 hours, remote). **Want to know what awaits you at CredAluga? Take a look:** * **Meal and food allowance:** Loaded onto a Caju card for full flexibility! Use it however you like—meals, groceries, healthcare, education, home office allowance, or even for that ride home at the end of the day. You decide! * **Gympass:** Sweat it out wherever and whenever you want—gyms, yoga, or even dance classes—the key is taking care of your body and mind. * **Medical and dental plan:** Full coverage with no monthly fee—only co-payment required. Your well-being is our priority! * **Pharmacy benefit and life insurance:** We want you to have guaranteed support in any situation**.** * **Transportation allowance:** Loaded onto a Caju card—use it for public transportation or get a little extra help with fuel. You choose! * **Hybrid work model:** Five days together in the office and one day remote—to balance things out—the beloved 4x1 model we adore! * **6-month maternity leave and 30-day paternity leave:** Because we know these family moments are unique and deserve full attention. * **$100 birthday voucher:** Our gift to you, to celebrate however you wish. Your day, your rules! * **Dynamic environment, rich with growth opportunities:** That’s how it is here—you grow, learn, make mistakes, succeed, and, above all, have fun! **Interested? Join CredAluga and become a CredAluguer—let’s embark on this incredible journey together!**