Collection Assistant

Description

Job Summary: We are seeking a Collection Assistant to work in the finance department, responsible for performing operational collection activities, monitoring delinquency, and contacting members to negotiate outstanding debts. Key Highlights: 1. Experience in the financial sector with a focus on collections and negotiation 2. Communication with members via telephone, WhatsApp, and email 3. Recording interactions and agreements in the system **Job Description:** We are looking for a Collection Assistant to join the finance department of Big Proteção Veicular. The professional will be responsible for performing operational collection activities, monitoring delinquency, and contacting members to negotiate outstanding debts. **Responsibilities:** * Contact members via telephone, WhatsApp, and e\-mail to negotiate financial arrears; * Monitor and update collection reports; * Record all interactions and agreements in the system; * Assist in issuing invoices and duplicate billing statements; * Maintain clear, courteous, and objective communication with members. **Requirements:** * Completed high school education; * Strong verbal and written communication skills; * Basic computer knowledge (Excel, Word, and CRM or collection systems); * Organized, proactive, and solution-oriented mindset. **Preferred Qualifications:** * Prior experience in collections or customer service; * Experience working with vehicle protection associations or cooperatives. Employment Type: Full-time CLT Compensation: R$1\.628,00 \- R$3\.000,00 per month Benefits: * Company-provided mobile phone * Meal allowance * Transportation allowance