Collection Assistant

Description

Job Summary: A professional responsible for debt negotiations, payment management, preparation of collection reports, and financial monitoring. Key Highlights: 1. Conduct debt negotiations and delinquency management. 2. Prepare collection reports for decision-making. 3. Verify and process various types of payments. #### **About the position:** Conduct negotiations with delinquent customers, calculate interest, issue bank slips (boletos), prepare consent letters, and process title write-offs and settlements. Prepare reports on collections performed and existing delays to facilitate monitoring and decision-making. #### **Main responsibilities:** Process French-style write-offs (bank slips); Process deposit write-offs; Approve via cloud platform small-value credits to be refunded to customers; Verify customer deposit confirmations (on the same day); Process credit card write-offs; Process intermediary card write-offs; #### **Mandatory requirements:** Familiarity with activity management systems Proficiency in Excel #### **Desirable qualifications (preferred):** * Experience in administrative routines #### **Work schedule and hours:** Monday to Friday, 08:00 to 18:00 \- Lunch break from 12:00 to 13:12