Collection Analyst

Description

Job Summary: A professional responsible for conducting proactive collections, monitoring notifications, negotiating payment agreements, documenting follow-up activities, issuing documents, and supporting the structuring of departmental processes. Key Highlights: 1. Conduct proactive collections and negotiate payment agreements. 2. Support the structuring of collection department processes. 3. Ensure adherence to deadlines and proper documentation of follow-up activities. **Main Responsibilities:** * Conduct proactive collections with clients via WhatsApp, phone calls, and email; * Monitor notifications and ensure response deadlines are met; * Negotiate payment agreements and methods with clients at various stages of delinquency; * Record and track follow-up activities in the internal system; * Issue and send invoices, delinquency reports, and payment confirmations as needed; * Support the structuring of processes and controls within the collection department. **Requirements:** * Prior experience in collections or customer service; * Strong verbal and written communication skills; * Organizational skills and agility in managing tasks. * Preferred Qualifications: * Experience in client collections * Proficiency in spreadsheets or collection systems such as Mega Sênior, Main responsibilities: Employment Type: Permanent CLT Compensation: R$2\.300,00 \- R$2\.750,00 per month Benefits: * Medical insurance * Dental insurance * Fuel allowance * Free parking * Profit-sharing program * Life insurance * Food allowance * Meal voucher * Transportation voucher Experience: * Negotiation (Mandatory)