Internal Collections Assistant

Description

Job Summary: The Consortium Collections Assistant will be responsible for monitoring the portfolio of delinquent customers, conducting collections activities, debt renegotiation, and providing customer support. Key Highlights: 1. Customer follow-up and recovery for delinquent accounts 2. Debt negotiation and renegotiation with a focus on solutions 3. Collaboration with other departments to optimize processes The Consortium Collections Assistant will monitor the portfolio of delinquent customers, conduct collection activities, debt renegotiation, and provide customer support, aiming to recover outstanding amounts and foster customer loyalty. **Key Responsibilities:** * Monitor the portfolio of overdue customers and perform active follow-up for collections; * Contact customers via phone, email, or messages to clarify doubts and propose payment solutions; * Assist in debt renegotiation by offering viable alternatives for account regularization; * Maintain up-to-date records of customer interactions in the management system; * Generate performance reports on collections and delinquency for team monitoring; * Collaborate with other departments, such as sales and customer service, to identify and resolve potential bottlenecks; * Participate in defining strategies to reduce delinquency and improve credit recovery; **Requirements:** * Completed high school education (a college degree in related fields is preferred); * Prior experience in collections; * Strong verbal and written communication skills; * Negotiation and conflict resolution skills; * Proficiency in computer applications (Microsoft Office and collections management systems); * Organizational skills, discipline, and proactivity; * Ability to work effectively in teams and under pressure. Employment Type: Full-time, Permanent CLT Compensation: R$1.750,00 - R$4.000,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site