As a **Messaging Analyst at Montreal**, you will join one of Brazil’s top technology companies. Our journey began over thirty years ago with a small team of engineers passionate about innovation. In 1986, forward-thinking individuals committed themselves to technology and its power to transform the world. That was only the beginning of a trajectory that has established us as a solid market reference and one of the best companies to work for. **Responsibilities and duties** * Provide service to beneficiaries of the Caixa Health Plan. * Assist users via digital channels, Chat, and WhatsApp. * Guide users. * Record provided information. * Execute operational commands. * Query systems. * Update registration data. **Requirements and qualifications** * Excellent written communication skills. * Ability to interact with users in sensitive situations. * Proactivity and problem-solving skills. * Organizational skills and attention to detail. * Focus on excellence in customer service and satisfaction. * Availability to work the afternoon shift. **Additional information** * Health insurance plan; * Dental insurance plan; * Life insurance; * Meal voucher; * Childcare allowance (when stipulated in collective bargaining agreements or specific legal provisions). * Wellhub. In continuous development, we foster a collaborative, respectful, and accessible environment. **We invest in talent development** and in implementing practices that optimize and integrate diverse technological and innovative aspects.