Junior Relationship Analyst

Description

Job Summary: A professional dedicated to delivering humanized and efficient customer service, contract management, and identification of opportunities to strengthen customer engagement. Key Highlights: 1. Active and responsive, courteous and empathetic customer service through multiple channels 2. Contract management and monitoring for compliance and expansion 3. Collaboration with partner departments to deliver agile, high-quality solutions **Description** What is Be? We are a Bilingual Education Curriculum designed to cultivate globally prepared citizens ready to face life’s and the world’s challenges. We believe bilingual education has the power to transform the present to build a better future for students across Brazil. **Objective** To ensure a positive, effective, and excellent customer experience through humanized and efficient service. Also, to manage and monitor contracts—ensuring compliance, renewal, and expansion opportunities—with a focus on adding value to solutions, promoting customer loyalty, driving growth, and strengthening customer engagement. **Responsibilities** * Provide active and responsive customer service via phone, e\-mail, digital channels, and touchpoints, ensuring courtesy, empathy, and excellence; * Provide technical support for using the reconciliation platform; * Manage and monitor contracts, ensuring deadlines, legal compliance, and identification of renewal and expansion opportunities; * Analyze customer requests and needs, identifying root causes of issues; * Execute necessary actions to resolve problems promptly and accurately; * Document all service interactions, ensuring traceability and a complete case history; * Collaborate with partner departments (technical support, product, sales, etc.) to ensure speed and quality in delivered solutions; * Monitor service, satisfaction, and engagement metrics, proposing continuous process improvements; * Proactively support customer retention and loyalty; * Contribute to platform evolution by providing feedback based on customer interactions. **Requirements** Completed or ongoing undergraduate degree in Administration, Communication, Technology, Relationship Management, or related fields. **Hard Skills** * Proficiency in customer service tools (CRM, ticketing systems, digital platforms); * Basic knowledge of reconciliation systems or financial platforms (preferred); * Strong writing and written communication skills; * Familiarity with process mapping; * Contract management and problem resolution. **Soft Skills** * Active listening, empathy, and clear communication; * Analytical ability and solution orientation; * Organization, proactivity, and time management; * Teamwork and collaborative attitude. **Benefits:** * Meal Voucher (also usable as Food Allowance!); * Transportation Voucher or Fuel Allowance; * Equipment for hybrid work; * Nationwide SulAmérica Medical and Dental Plan; * Partnerships with Total Pass and Vittude; * SESC Membership; * OnHappy; * Birthday Day\-off and additional credit on the multi-benefit card; * Life Insurance; * Working hours from 9:00 AM to 6:00 PM, Monday through Friday (Hybrid: 2 days onsite / 3 days remote).