Junior Functional Support Analyst - Hybrid

Description

Job Summary: Functional Support Analyst for MES and Historian systems, focusing on problem analysis, documentation, and interfacing with technical support teams, serving global users in industrial environments. Key Highlights: 1. Serve as a Functional Support Analyst for MES and Historian systems 2. Work with cutting-edge technologies such as AR/VR, AI, 5G, and robotics 3. Provide support to global users across different regions **A team driving change** We embrace the power of change to create shared value and success for our clients, employees, shareholders, partners, and communities. We operate the world’s largest network of advanced technology centers and intelligent operations. **We provoke market change** Together, across the globe, we strive to make a world of difference. Accenture is a leading global professional services company delivering digital, cloud, and security solutions. By combining unparalleled experience and specialized skills across more than 40 industries, we deliver services in Strategy & Consulting, Technology, Operations, Industry X, and Accenture Song. When we work together, change becomes the most dynamic and powerful source of progress available to you. With over 738,000 people across 120+ countries, we are committed to innovating every day and transforming the world into a better place for people. **Join us — Industry X** Leveraging the power of data and digital technologies, we help our clients reimagine both the products they manufacture and how they manufacture them. Now is an exciting time to work in digital engineering and manufacturing. We seek talent to help our clients transform—combining Accenture’s powerful digital capabilities with deep engineering and manufacturing expertise. Working here means engaging in innovative engineering and manufacturing projects to achieve greater productivity, drive growth, and fulfill sustainability commitments—all while surrounded by cutting-edge technologies such as AR/VR, cloud, AI, 5G, robotics, and digital twins—to transform how products are designed and manufactured. **Required Qualifications:** * Experience or knowledge in **functional system support**. * Familiarity with **Manufacturing Execution Systems (MES)**. * **Advanced or fluent English**, with ability to communicate effectively with international users. * Strong **analytical and problem-solving skills**. * Ability to **document processes, incidents, and solutions**. **Your Day-to-Day Responsibilities:** * Serve as a **Functional Support Analyst**, responsible for supporting **MES (Manufacturing Execution Systems)** and **Historian** systems. * Understand and analyze **user-reported issues**, identify potential root causes, and guide appropriate resolutions. * Support **system documentation**, recording incidents, problems, and respective solutions to build a knowledge base. * Interface with **third-level (specialized) technical support** when required, ensuring proper tracking and resolution of requests. * Provide support to **global users**, coordinating and aligning with teams located in **Asia, Europe, and the United States**. **Additionally, desirable qualifications include:** * Knowledge or experience with **Historian Systems** (industrial data history systems). * Experience in **industrial or manufacturing environments**. * Experience with **global support or serving users across different regions**. * Familiarity with **incident management and technical support processes**. **Benefits:** Medical Assistance — 100% company-subsidized (for employee and dependents) Dental Assistance Meal or Food Allowance — no payroll deduction Life Insurance Private Pension Plan Wellhub Option to purchase company stock at a discount Pharmacy Discount\* Childcare Assistance\* Language School Partnership\* Extended Maternity and Paternity Leave Profit Sharing Program (PPR) \* * Subject to current policy **Location of the Position:** Belo Horizonte \- MG