Senior Support Analyst

Description

Job Summary: We are seeking a versatile professional to administer modern systems and infrastructure (Containers/Kubernetes), and develop solutions with a focus on Artificial Intelligence, connecting people, businesses, and institutions with agility and security. Key Highlights: 1. Innovative engagement in system and service development 2. Collaborative, dynamic environment focused on growth 3. Passion for programming and Artificial Intelligence integration A technology and telecommunications company offering comprehensive solutions to connect people, businesses, and institutions with agility and security. Headquartered in Belo Horizonte (MG), the company innovatively develops systems and services that ensure efficient communication and strategic outcomes for its clients. The work environment is collaborative, dynamic, and oriented toward both business and individual growth. We seek a versatile professional who masters system administration and modern infrastructure (Containers/Kubernetes), and who also possesses passion for programming and Artificial Intelligence integration. **Key Responsibilities:** * Support and Implementation: Provide technical support for the company’s solutions, monitor actions, and optimize operational routines. * Infrastructure Management: Administer Linux and Windows servers, ensuring stability and performance. * Modernization: Manage containerized environments and orchestration using Kubernetes. * Development and AI: Develop new features, API integrations, and implement automation workflows leveraging AI. * Data: Perform data analysis and create dashboards to support decision-making. * Telephony and Networks: Maintain Asterisk systems and provide TCP/IP network support. **Requirements and Qualifications** * Completed or ongoing undergraduate degree in IT-related fields (e.g., Information Systems, Computer Science, Engineering). * Analytical and proactive profile for resolving complex problems. * Excellent interpersonal communication skills (interaction with clients and technical teams). * Technical English proficiency for reading documentation and consuming APIs. * Proficiency in Linux (administration) and Windows operating systems. * Experience with Asterisk and networks (TCP/IP protocol). * Database management experience with MySQL. * General hardware and software knowledge. * Python: Proficiency with OpenAI SDK libraries and asynchronous frameworks. * Node.js / TypeScript: Backend experience and streaming response workflows. **Desirable** * LLM Consumption: Experience with APIs from OpenAI, Google Gemini, or open-source models (e.g., Groq/Hugging Face). * Prompt Engineering: Ability to structure programmatic prompts, manage context, and handle token limits. * API Architecture: Solid knowledge of Webhooks, REST, and gRPC for real-time system communication (CRM, ERP, AI). **Benefits** * Meal/Voucher Allowance: BRL 31.40/day * Meal/Voucher Allowance during Vacation * Fuel Voucher: BRL 12.64/day, no deduction * Transportation Voucher, no deduction * Motorcycle parking * Birthday day off * Birthday gift voucher: BRL 150.00 * Profit-sharing program * Life insurance * Health plan * Pharmacy benefits * Dental plan * Gympass (Wellhub) + Conexa Saúde (gym access, 2 nutritionist consultations + 2 psychologist consultations, 15% discount on lab tests (Dasa Network), and 20% discount at Pague Menos pharmacies) **Work Schedule** * Monday to Friday, 8:00 AM to 6:00 PM (on-site in Santa Tereza neighborhood, BH) Employment Type: Permanent CLT contract Compensation: BRL 4,000.00/month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Partner discounts and commercial agreements * Profit-sharing program * Meal voucher * Transportation voucher Work Location: On-site