Tool Store is seeking a Customer Success Assistant in Macaé (Downtown). A. M. Souza is a company specialized in technology solutions and consulting services. Focused on innovation, the company serves diverse industries, offering customized products and services. **Responsibilities:** Monitor customer satisfaction and performance indicators (KPIs). Structure and organize received requests and demands. Provide direct support to internal and external customers. Conduct data analysis to identify opportunities for service improvement. Work on customer retention and strengthening relationships with the customer base. Previous experience as a Customer Support Analyst, Customer Experience Specialist, Customer Relationship Consultant, or Customer Service Coordinator may indicate alignment with some of the activities of this position. **Desired Qualifications:** **Education:** High school diploma completed **Experience:** Relevant experience required **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Contract: Permanent — On-site. * Duration: Full-time * Working hours: To be determined.