Customer Relationship Professional

Description

Job Summary: Responsible for post-sales follow-up, ensuring customer satisfaction, and supporting technical and commercial teams. Key Highlights: 1. Active and responsive customer service 2. Communication with internal departments (technical, finance, and commercial) 3. Identification of opportunities for improvement and customer retention We are seeking a professional to work in the Customer Relationship area, responsible for post\-sales follow-up, ensuring customer satisfaction, and supporting technical and commercial teams in communication and alignment of requirements. Responsibilities Monitor contract progress and maintenance requests; Provide active and responsive customer service, ensuring a positive experience; Track deadlines, appointments, and satisfaction metrics (NPS, feedback, etc.); Act as an intermediary between customers and internal departments (technical, finance, and commercial); Support the sending of proposals, reports, and institutional communications; Identify opportunities for improvement and customer retention. Requirements Completed high school education (higher education in Administration, Marketing, Engineering, or related fields is desirable); Strong verbal and written communication skills; Organizational skills and proactivity; Proficiency in Microsoft Office (Word, Excel, Outlook); Prior experience in customer service, preferably in service-providing companies. Preferred Qualifications Knowledge of HVAC or building maintenance; Experience with CRM tools; Familiarity with post\-sales processes and customer loyalty. Salary: To be negotiated Employment Type: Full-time, CLT permanent position Benefits: * Medical insurance * Life insurance * Meal allowance * Transportation allowance