Customer Relationship Manager

Description

Job Summary: We are seeking a Customer Relationship Manager to strengthen partnerships, drive results, and manage customer relationships—leading onboarding and ensuring satisfaction. Key Highlights: 1. Manage customer relationships and drive results 2. Conduct onboarding, training, and align requirements 3. Proactively prevent and resolve risks and critical situations We are seeking a Customer Relationship Manager to strengthen partnerships and drive results. If you hold a degree in Architecture or Engineering and have experience as a Customer Relationship Agent, Customer Service Representative, or in related fields, we’d love to meet you! **Key Responsibilities** \- Manage customer relationships by understanding their needs and objectives. \- Conduct onboarding, training, and align requirements between customers and internal teams. \- Proactively prevent and resolve risks and critical situations. \- Ensure customer satisfaction, retention, and adherence to agreements. \- Collect feedback and monitor portfolio KPIs, proposing action plans. \- Identify expansion opportunities and support the sales team. \- Supervise the relationship team, define goals, and monitor performance. **Requirements and Skills** \- Bachelor’s degree in Architecture or Engineering; \- Experience as a Customer Relationship Agent, Customer Service Representative, or in related areas; \- Clear communication, empathy, and ability to build relationships; \- Results-oriented mindset and strong analytical capability; \- Knowledge of solutions, market dynamics, and customer objectives; \- Problem-solving ability and capacity to manage critical situations. Employment Type: Full-time, CLT (Consolidation of Labor Laws) Compensation: Starting from R$5\.000,00 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance * Transportation allowance Selection Question(s): * Do you have availability and interest in an in-person position? Work Location: In-person