Senior Technical Assistant

Description

Job Summary: A committed and proactive professional to conduct technical visits, installation, and maintenance of dosing equipment, safeguarding the company's corporate image and service quality. Key Highlights: 1. Performing technical visits and equipment maintenance 2. Focusing on service quality and corporate image 3. Opportunity to train customers and monitor assets **Job \- Senior Technical Assistant** Steffen Professional Cleaning is seeking a committed and proactive professional to join our service team in the Belo Horizonte region. We value dynamic, organized individuals who interact easily with customers and consistently prioritize service quality. **Main Responsibilities:** * Execute the scheduled visit plan provided by supervision, ensuring optimal route planning; * Conduct technical visits to Steffen customers—including laundries, kitchens, food processing industries, hotels, and other clients—for installation, preventive maintenance, and corrective maintenance of dosing equipment and hygiene systems; * Safeguard Steffen’s corporate image by ensuring service quality and proper equipment maintenance. * Perform all activities in compliance with Steffen’s policies and safety regulations related to the role and/or required by the customer; * Report all technical visits in the technical service report, ensuring information accuracy and quality, using the tools/platforms provided by the company; * Request equipment, parts, and components needed to perform maintenance at assigned customer sites, under the guidance of the Senior Technician; * Report improper use of equipment and systems via a customer-validated report; * Inform management about competitor activity or deviations from the standard product basket agreed upon with customers; * Monitor Steffen assets installed at customer sites; * Conduct technical assessments for dosing system installations; * Support the sales team in field testing of new equipment and technologies; * Inform supervision about new technologies encountered in the field; * Supervise third-party service providers’ fieldwork and project execution; * Train Steffen customers on operating dosers, systems, and professional hygiene processes; * Train customers on safety and correct handling and usage of Steffen products; * Advise customers on inventory turnover; * Track material requests to ensure necessary availability for service delivery; * Program dosing machines and equipment; * Automate conventional laundry washing machines; * Collect and manage service order booklets from other technicians; responsible for organizing them internally; * Demonstrate leadership potential to train other professionals in the department, supporting their growth within the company; * Proficiency in Microsoft Office suite. **Requirements:** * Willingness and ability to travel frequently; * Personal vehicle; * Flexible working hours. **Qualifications:** * Completed high school education or currently pursuing/graduated in Electrotechnology / Mechatronics / Electromechanics or related fields. **Working Hours:** 08:30 – 17:30 (Monday to Friday, 1-hour lunch break) **Remuneration:** R$ $ 3\.120,00 **Benefits:** Meal allowance R$ 26.50/day \+ Mileage reimbursement **Work Location:** Belo Horizonte and nearby regions Employment Type: Permanent CLT contract Salary: R$3\.120.00 per month Benefits: * Life insurance * Meal allowance Selection Question(s): * Are you available for travel? * Do you have a personal vehicle for work? * Do you hold a qualification in Electrotechnology, Mechatronics, or Electromechanics? Experience: * Industrial laundry experience (preferred) Work Location: On-site