Job Summary: This role involves providing an enchanting and efficient initial contact for consultants, managing various administrative tasks, and ensuring a quality service experience. Key Highlights: 1. Enchanting and welcoming service to consultants 2. Organization and maintenance of the reception area 3. Ensuring high-quality service to internal and external customers **MISSION:** . Receive consultants with enchantment; . Make the first in-store contact with consultants and direct them to resolve their request/need. **RESPONSIBILITIES AND ACTIVITIES:** · Greet consultants at stores with friendliness and enthusiasm, identifying their needs; · Answer telephone calls, identify the call source, direct the caller to the responsible person or record a message for follow-up when necessary; · Schedule appointments for sales representatives according to requester demand; · Receive maintenance items from consultants and complete the quality form, forwarding them to the responsible department; · Maintain an organized and clean reception area, safeguarding the company's image; · Regularly review current campaigns and provide support to sales representatives; · Receive items for maintenance, verify quantities, complete the specific form, and forward them to the responsible person; · Notify the goods inspection department upon arrival of new orders; · Ensure functionality of unit resources by checking that all telephony devices are available for use; · Guarantee high-quality service to internal and external customers according to company-defined procedures to safeguard institutional image and customer satisfaction; · Store consultants' belongings in designated lockers and ensure they do not enter the sales floor carrying bags or shopping bags; · Perform other related duties as directed by the immediate supervisor/management; · Participate in company events according to the scheduled program; · Maintain equipment, resources, and the work environment; · Stay continuously updated on company policies and comply with Compliance guidelines, Internal Regulations, and Rommanel management directives; · Easy access to the desired work location. **WORK SCHEDULE:** Monday to Friday, 9:00 AM to 6:00 PM; Saturday, 9:00 AM to 1:00 PM. **WORK LOCATION:** Rua Sergipe, 853 - Savassi / BH. **REQUIREMENTS:** Completed high school education. **BENEFITS:** * Salary advance; * Medical assistance; * Dental assistance; * Discount club; * Meal allowance; * Food voucher; * Bonus. Employment type: Permanent CLT Salary: R$1.921,13 per month Benefits: * Medical assistance * Dental assistance * Meal allowance * Food voucher * Transportation voucher Selection question(s): * What is your salary expectation? * Do you have easy access to the address provided? Experience: * Customer service (preferred) Work location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
