Job Summary: Professional responsible for monitoring and tracking trips, managing claims, attending to customers, and analyzing data to continuously improve operations. Key Highlights: 1. Monitor and track trips, ensuring safety and operational smoothness 2. Manage claims from identification to resolution 3. Analyze operational data and propose improvements **Your Responsibilities** * Monitor and track trips, ensuring operational safety and smoothness; * Handle claim-related matters — losses, damages, and incidents — from identification through resolution; * Provide proactive and reactive customer support to clients, partners, and suppliers, offering guidance on monitored and tracked trips; * Track and consolidate operational KPIs (SLA, incidents, productivity, and quality) to support decision-making; * Analyze operational data, identify deviations and improvement opportunities, and generate reports for relevant departments; * Operate internal monitoring and risk management systems (SGR, Rastrear 4\.0, and SIL). **What We Expect From You** * Completed high school education (ongoing or completed undergraduate degree in logistics or related fields is a plus); * Proficiency in Microsoft Office, especially Excel and BI tools for data analysis and KPI development; * Availability to work on a 5x2 schedule, from 8 a.m. to 6 p.m.; * Analytical, organized, and proactive profile, with energy, initiative, and a strong drive to deliver results. **Benefits** * Meal Allowance * Transportation Allowance * National Health Insurance Plan * Dental Insurance Plan * Gympass * Life Insurance * Pharmacy Partnership Program * Employee Referral Program * Partnerships with educational and language institutions **Work Format** * + CLT employment contract, on-site work + 5x2 schedule (Monday to Friday), from 8 a.m. to 6 p.m. Address: Av. Ápio Cardoso, 20 \- Parque Sao Joao, Contagem
João Silva
Indeed · HR
João Silva
Indeed · HR
