Customer Service Analyst

Description

Job Summary: Responsible for providing continuous support to resolve customer issues, investigating complaints and implementing solutions, maintaining effective communication and monitoring service performance. Key Highlights: 1. Continuous support to resolve customer issues 2. Investigation and analysis of complaints 3. Effective communication with customers **Key Responsibilities:** * Provide continuous support to resolve customer issues, such as delivery delays, damages, or discrepancies in deliveries. * Investigate and analyze complaints and issues raised by customers, identifying root causes and developing effective solutions. * Collaborate with internal teams to implement solutions for identified issues, ensuring customers are informed about actions taken. * Maintain clear and effective communication with customers, updating\-them on the status of their shipments and any changes in service. * Monitor and evaluate transportation service performance based on customer feedback and customer service metrics. Minimum Education: High School (Secondary Education)