Job Summary: The professional will lead teams in executing operational processes related to customer service, pickup, delivery, distribution, and cargo handling, ensuring compliance with regulations and standards. Key Highlights: 1. Lead teams in customer service, pickup, and delivery operations. 2. Manage resources and loading/unloading processes. 3. Monitor merchandise returns and resolve discrepancies. Lead the team in executing operational processes related to customer service, pickup and delivery, distribution, and cargo handling, adhering to company-established norms, policies, and guidelines, and ensuring compliance with predefined standards and schedules. **Responsibilities and Duties** * Lead and manage activities in customer service, route planning, pickup and delivery, and cargo handling, observing company-established norms, policies, and guidelines; * Manage physical, human, and material resources within the department, respecting established policies, guidelines, and procedures; * Supervise vehicle loading and unloading processes, ensuring vehicles are available for loading according to scheduled times; * Ensure proper and balanced volume and load distribution across vehicles, respecting predefined routes and deadlines; * Inform drivers about vehicle release and travel route to enable timely departure; * Monitor merchandise return processes and ensure appropriate routing, as well as correct handling, packaging, and identification to prevent damage or loss; * Identify and address discrepancies concerning merchandise not delivered or misrouted, identifying damage, loss, or unreachable customers; * Conduct client visits whenever necessary and guide assistant and driver teams in resolving issues related to merchandise pickup and delivery; * Support other unit departments in resolving operation-related issues; * Delegate tasks to subordinates based on operational needs, following area-defined planning; * Monitor departmental goals and KPIs, analyzing processes and implementing action plans to correct deviations, ensure continuous improvement, and enhance customer satisfaction with services provided; * Communicate goals and KPIs to the team under supervision; disseminate updates regarding corporate policies, processes, and other guidance related to the department; * Promote Expresso São Miguel’s purpose, vision, and values among the supervised team, supporting activity execution to perpetuate company culture and achieve organizational strategic objectives; * Perform all People Management processes, including recruitment, probationary period follow-up, development, feedback, training, guidance, registration updates, personnel file updates, disciplinary actions, work schedule and timekeeping maintenance, vacation scheduling, horizontal or vertical salary promotions, and contract termination; * Represent the company externally—via power of attorney or letter of representation—before stakeholders and other external organizational agents; * Suggest operational process improvements to develop medium- and high-complexity projects that may optimize activities, reduce costs and rework, and improve customer service levels; * Ensure proper use of individual and collective safety equipment; * Support hierarchical superiors by providing information on routines and procedures; * Comply with and respect the company’s standard and occupational safety procedures, both internally and at third-party establishments (clients); * Use individual and collective safety equipment appropriately and guide others on their correct usage; * Maintain organization and preservation of company-provided equipment, tools, and handled merchandise and products, avoiding waste. **Requirements and Qualifications** * Experience in distribution and cargo handling, pickup and delivery, customer service, performance indicator analysis, or related areas. * Currently pursuing a Bachelor’s degree in Logistics, Business Administration, Management Processes, or related fields. With **31 years** of experience in the transportation market, we recognize our commitment across multiple dimensions—social, environmental, and economic. We strive to convey this understanding to our team, enabling optimal development and fostering pride among employees in representing Expresso São Miguel’s values beyond our doors—with respect and seriousness. Expresso São Miguel operates over **190 units, 3,330 vehicles, and employs more than 11,300 direct and indirect staff**. Expresso São Miguel’s entire infrastructure is dedicated to less-than-truckload (LTL) freight transportation, granting us the strongest presence across Brazil’s South and Southeast regions. Yet we are more than trucks, equipment, or awards—we are not merely a freight carrier; **we are people making a difference, day after day, in the LTL freight services sector.** That is our “way”! From inception, we have been guided by our DNA—and will continue developing initiatives to preserve our essence: innovative management, operational, expansion, development, and growth processes. Since launching our operations, we have prioritized the environmental and societal impact of our services. This is being Expresso São Miguel! Are you entering the job market and ready to launch your career? **Learn about our internship program: https://playnacarreiraesm.gupy.io/** Do you already have experience and wish to accelerate your career? **Learn about our Trainee Program:** **https://traineeesm.gupy.io/** **All our positions are open to Persons with Disabilities (PwD)**
João Silva
Indeed · HR
João Silva
Indeed · HR
