Job Summary: Join Belmond as a Concierge within Iguassu Experiences, crafting memorable journeys, curating exceptional guest experiences, and ensuring operational excellence at Hotel das Cataratas. Key Highlights: 1. Opportunity to learn and grow alongside talented industry professionals 2. Create unforgettable moments for guests, communities, and each other 3. Be part of a global family that celebrates spectacular destinations Location: Foz do Iguaçu, Brazil Department: Front Office & Guest Relations Experience: Entry level We strive to create an environment where our team members can thrive both personally and professionally. With a strong commitment to continuous development, you will have the opportunity to learn and grow alongside some of the most talented professionals in the industry. Join us and be part of creating unforgettable moments for our guests, our communities, and for one another. **This is your moment. Apply today!** CONCIERGE – IGUASSU EXPERIENCES | BELMOND At Belmond, luxury is not only about service — it is about meaning, personalization and flawless execution. As a Concierge within Iguassu Experiences at Hotel das Cataratas, you will play a pivotal role in crafting memorable journeys for our guests. Beyond recommendations, you will actively curate, coordinate and deliver exceptional experiences while ensuring operational excellence, revenue maximization and strict adherence to Belmond standards. YOUR MISSION To ensure guest satisfaction and exceed expectations in every interaction, creating unique and unforgettable experiences. Through personalized engagement, you will contribute to revenue growth, cost optimization and uphold the values and standards that define Belmond. KEY RESPONSIBILITIES* Anticipate guest needs and deliver highly personalized service throughout their stay. * Assist the Agency Coordinator in operational matters involving internal teams and third-party providers. * Promote and sell tours, transportation services, car rentals and curated regional experiences. * Handle restaurant reservations, special events, cultural activities and bespoke guest requests — from simple arrangements to highly exclusive demands. * Stay constantly informed about city events, cultural programs, new attractions and hotel activities to provide accurate and agile information. * Monitor daily arrivals and departures to ensure proactive and seamless guest assistance. * Follow up on pending requests, ensuring full resolution and flawless execution. * Manage operational procedures including OS closing, cash control and coordination with accounting. * Maintain the organization and cleanliness of the agency and transport areas, reporting maintenance needs when necessary. * Provide special attention to VIP guests, recommended guests and guests who have experienced service glitches. * Represent the Assistant Agency Coordinator during absences when required. * Ensure third-party partners comply with Belmond’s excellence standards. * Guarantee full compliance with Health & Safety, Social-Environmental and Quality procedures. * Protect guest and employee confidentiality in accordance with Belmond’s Code of Conduct and Social Media Policy. **Requirements** * Fluency in English (additional languages are highly desirable). * Experience in hospitality, tourism or luxury service (minimum 1 year preferred). * Strong knowledge of local tourism, gastronomy and cultural experiences. * High attention to detail and strong follow-through skills. * Proactivity, flexibility and solution-oriented mindset. * Excellent interpersonal skills and ability to work collaboratively across departments. * Professional presentation, discretion and commitment to service excellence. * Availability and flexibility in working hours. **Benefits** **Health and Well-being** * Health insurance (Itamed or Hospital Cataratas) and dental plan Dental Uni *(after probationary period)* * Pharmacy and fuel allowance via Ticket (*after probationary period)* * Exclusive gym for employees * Life insurance with family funeral assistance **Daily Comfort** * On-site meals at Bela Vista Restaurant, open 24 hours * Company-provided transportation (shuttle) and transport allowance as needed * Uniforms provided and laundered at the hotel (you do not take uniforms home) * Meal allowance of R$ 100.00 **Recognition and Incentives** * Attendance bonus (R$ 250.00) * Long-service awards (5, 10, 15, 20 years) * Newborn gift basket (upon birth of child) * Birthday day off (per internal policy) **Exclusive Belmond Experiences** * Belmond Discovery Program: complimentary stays at Belmond properties worldwide and 50% discount on restaurant spending * “Guest for a Day” Program * Special staff discounts at hotel restaurants, spa and boutique **Development and Leisure** * Beat learning platform (diverse training, including Harvard courses with certificates) * Special-rate movie tickets at Cine Cataratas **About Us** The **Hotel das Cataratas**, located in the heart of Iguaçu National Park, is a Belmond property offering guests a unique experience with stunning views of the world-famous Iguaçu Falls. This luxury retreat stands out for its exceptional service and timeless elegance, harmonizing seamlessly with the lush nature surrounding it. With refined accommodations and high-end gastronomy, visitors enjoy a sanctuary of tranquility and unparalleled beauty. The hotel’s privileged location grants exclusive access to the falls outside peak hours, ensuring memorable and private moments in one of Earth’s most majestic settings. Begin your professional journey in hospitality at this Atlantic Forest–surrounded retreat. **Belmond & the LVMH Family** Hotel das Cataratas proudly belongs to Belmond — a collection of luxury hotels, trains and river cruises delivering unforgettable experiences around the globe. By joining our team, you become part of a global family celebrating spectacular destinations and a legacy rich in stories. Here, our team members are essential to enriching the Belmond experience through passion and excellence. As part of the **LVMH** group — Moët Hennessy Louis Vuitton — we reflect the highest standards of luxury quality and innovation, connecting traditional craftsmanship with contemporary creativity. Join us in a setting where every member is vital to weaving the fabric of our prestigious tradition.