RETENTION ASSISTANT II

Description

Job Summary: Customer service professional focused on retention, negotiation, interaction logging, and peer support, with emphasis on continuous process improvement. Key Highlights: 1. Focus on customer retention and negotiation 2. Support for assistants and improvement of customer service processes 3. Operation on retention platforms **Job Description:** ---------------------- Achieve targets and KPIs Handle cancellation requests Propose solutions for customer retention Log interactions in the system Support Level I Assistants Operate on retention platforms Suggest improvements to the customer service process Comply with quality and compliance standards Serve internal/external customers and travel if required **Mandatory Requirements:** ------------------------------ Completed high school education Minimum 2 years of experience in the telecommunications field Proficiency in Microsoft Office, customer journey, and product portfolio Strong communication and negotiation skills **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- IRRELEVANT **Benefits:** --------------- Meal allowance / food voucher Starbem – Health and Well-being Telecare Day off Group life insurance Corporate University – Mhnet Ensina Internet discount after probation period Transportation allowance Wellhub (Gympass) **Work Location:** ---------------------- MARAVILHA/SC MH **Working Hours:** ------------------------ 08:00 to 12:00 – 13:30 to 17:30 + Saturdays 08:00 to 12:00 **Additional Information:** --------------------------- On-site position at Av. Pres. Kenedy, 527 – Centro, Maravilha – SC, 89874-000