Development Analyst

**Description and Responsibilities:** **Schedule:** Monday to Friday, from 8 a.m. to 5 p.m., with a 1-hour lunch break **Level:** Operational
- Develop AI solutions
- Create automation pipelines
- Build BI dashboards with Power BI

We are looking for a communicative, organized individual with strong analytical skills to provide customer service and technical support. **Your responsibilities will include:** * Customer support via phone, email, WhatsApp, and ticketing system. * Logging, organizing, and tracking requests. * Diagnosing and resolving technical issues (Level 1 and part of Level 2). * Configuring and installing devices and software. * Providing remote support and user guidance. * Escalating issues when necessary and meeting SLA requirements. **What we are looking for:** * Technical or undergraduate degree in IT (completed or in progress). * Experience in technical support and customer service. * Basic knowledge of networking and the Windows environment. * Strong communication, analytical, and organizational skills.

João Silva
Indeed · HR