Router - TP-Link - TD-W8901N - Display Unit

Ensure excellence in the delivery of Icatu Brasil's services through proactive monitoring, early identification of improvement opportunities, strategic management of feedback from employees, customers, and points of sale (PDVs), and implementation of corrective/preventive actions before issues cause wear-and-tear or contract loss. Purpose: Position Quality as the engine for sustainable growth, customer retention, and competitive differentiation, promoting a data-driven culture, use of AI/BI, customer success, and continuous improvement across the entire organization. **REQUIREMENTS AND QUALIFICATIONS** * Education: Completed undergraduate degree in Administration, Production Engineering, Quality Management, Process Management, or related fields. Preferred: postgraduate degree/MBA in Quality Management, Customer Success, Operations, or Operational Excellence. * Experience: Minimum of 6 months in quality management, customer success, operations, or auditing, preferably within service companies, trade marketing, outsourcing, or regulated sectors. * Knowledge: Quality methodologies (ISO 9001, PDCA, Lean, Six Sigma), customer success management, data analysis/BI (Power BI), quality and operational KPIs, AI tools applied to quality, auditing, crisis management. * Desired certifications: Green Belt/Black Belt (Six Sigma), ISO 9001 Internal Auditor, Customer Success Manager (CSM), Power BI, Data Analysis. **TECHNICAL COMPETENCIES (HARD SKILLS)** * Quality and audit management: methodologies, standards, internal/external audits, root cause analysis (RCA), PDCA, FMEA.8quali\+1​ * Data analysis and BI: Power BI, advanced Excel, statistical analysis, executive dashboards, data storytelling.pontotel\+1​ * Quality/customer success KPIs and metrics: NPS, CSAT, CES, FCR, compliance rate, health score, churn rate, LTV, recurrence rate.solides\+5​ * AI tools: sentiment analysis, risk prediction, automated alerts, chatbots. * Feedback and survey management: creation, deployment, analysis, and action plans. **BEHAVIORAL COMPETENCIES (SOFT SKILLS)** * Proactivity and ownership mindset: anticipation of problems, initiative, autonomy, and accountability for company results; * Systemic and strategic vision: holistic understanding of operations, identification of interdependencies and impacts, long-term thinking; * Assertive communication and influence: ability to report clearly to Executive Management, influence leaders and teams, lead executive meetings and presentations; * Data orientation and critical analysis: deep interpretation of indicators, pattern recognition, strategic insights, and evidence-based recommendations; * Resilience and crisis management: composure under pressure, swift decision-making, leadership in critical situations; * Empathy and active listening: sensitivity to understand feedback from employees, customers, and PDVs, transforming it into improvements; * Innovation and adaptability: openness to new technologies (AI/BI), continuous improvement, and process transformation; Job type: Full-time, Permanent CLT Salary: R$2\.342,86 \- R$2\.500,00 per month Benefits: * Internet allowance * Company mobile phone * Partnerships and commercial discounts * Free parking

POSITION: Humanized Customer Service Representative (Voice/Chat) – Nova São Paulo? Do you enjoy helping people, solving problems, and delivering an outstanding customer experience? ???? Then this opportunity is for you! Your responsibilities will include: Hybrid customer service (voice and chat) in a receptive model; Listening attentively and resolving customer requests clearly and efficiently; Assisting customers with inquiries, property acquisitions, rentals, and contract terminations; Ensuring every interaction is a positive experience. Requirements: Completed high school education; Minimum age of 18 years; Previous customer service experience; Strong verbal and written communication skills; Basic knowledge of Microsoft Office and typing proficiency; Empathy, positive attitude, effective conflict management, and results-oriented focus; Easy access to the South Zone. Work schedule: 10:48 AM to 7:00 PM (full availability required) Rotating 5-day workweek with weekends off Salary: BRL 1,600.00 Benefits that make a difference: Transportation allowance; Meal and/or food allowance; Medical and dental assistance; Life insurance and funeral assistance; Childcare/babysitter allowance and support for children with disabilities; Discounts on products and gyms; Educational partnerships offering course discounts; Career development plan with real growth opportunities. Work location: On-site – Av. Cecília Lottenberg, Chácara Santo Antônio (South Zone) If you believe in the power of empathy and wish to join a team that values purpose-driven customer service…