Job Summary: Optimize organizational processes—from mapping to continuous improvement—supporting strategic decision-making and enhancing corporate performance. Key Highlights: 1. Map and document processes using BPMN notation 2. Lead improvement initiatives (Lean/Kaizen) and standardize processes 3. Monitor KPIs and ensure continuous improvement cycles Ensure efficiency, standardization, and continuous evolution of organizational processes through process mapping, critical analysis, and structured workflow improvement—supporting strategic planning and contributing to decision-making, resource optimization, and enhanced corporate performance. Map and document end-to-end processes using appropriate notation (BPMN), identifying interfaces, risks, controls, and metrics; Analyze performance data (cycle time, lead time, cost, rework) to diagnose bottlenecks, root causes, and waste; Design future-state processes (TO BE) and lead improvement plans (Lean/Kaizen), including targets and timelines; Standardize processes (policies, SOPs, SLAs, workflows) and ensure updates to the corporate repository; Conduct process governance and indicator rituals (PDCA/OKR), aligning departments and prioritizing initiatives; Enable automation and IT integrations (RPA, workflows, forms) where applicable; Deliver training and change management to promote adoption of new practices; Monitor KPIs post-implementation and ensure continuous improvement cycles; Ensure compliance (internal policies, audits, ISO where applicable) and adherence to occupational health and safety requirements for administrative work (applicable NRs).
João Silva
Indeed · HR
João Silva
Indeed · HR
