**About the Company:** **360 BR** is the Brazilian operation of **360 Service Provider**, a North American company specializing in **facilities maintenance management** in the United States. From Brazil, we support the **operational coordination** of field services performed for major brands such as **Starbucks, Apple, and Gucci**, directly managing service orders, deadlines, communication with technical teams, and administrative support for operations in the U.S. Our main mission is to **build relationships, not just deliver services!** **About the Role:** The Operations team oversees requests and projects from inception to completion, ensuring organization, adherence to deadlines, and delivery quality. The role involves daily interaction with **external technicians, back-office teams, and international clients**, supporting communication and service progress with a focus on customer experience and satisfaction. **Responsibilities:** \- Support the management, tracking, and closure of service orders in the system; \- Assist in communication and scheduling with field technicians and senior team members; \- Support material control and management, ensuring proper usage and registration of requests; \- Accurately record information in internal systems (Notion, Facilit, Tracker, etc.); \- Assist in preparing reports, spreadsheets, and document control; \- Monitor deadlines and flag pending items or risks to the responsible manager; \- Collaborate with Finance, Field, and Commercial departments on specific requests; \- Uphold and reinforce the company’s quality standards, compliance requirements, and culture. **Requirements:** \- Advanced English (will be tested); \- Availability to work onsite in Rio Tavares (Monday to Friday) Employment Type: Full-time CLT Compensation: Starting at R$3\.500,00 per month Benefits: * Meal allowance * Food voucher * Transportation allowance Language: * English (Mandatory)