Support Assistant

Description

Job Summary: Alcans is hiring a Support Assistant to coordinate technical schedules, provide customer and technician support for visits and appointments, and facilitate interdepartmental communication. Key Highlights: 1. Scheduling and logistics coordination for technicians 2. Customer and technician support for visits and appointments 3. Interdepartmental communication support We are Alcans, a leader in the telecommunications sector and passionate about delivering unique connection, entertainment, and solution experiences to our customers. We are a market reference among internet service providers and hold a prominent position nationwide. We believe that having the right people in the right roles is our organization’s greatest asset; therefore, the combination of these talents will be the key element of this union, bringing broad technical and market expertise into a single environment and shared objective. Our mission is to connect and bring people/customers closer through quality, simplicity, and technology—and we currently have an opening for a **Support Assistant** to help us achieve this mission. **Your main responsibilities will include:** * Coordinating technicians’ schedules and logistics for appointments; * Supporting customers with information regarding technical visits, scheduling, and rescheduling; * Supporting technicians in contacting customers and performing services; * Facilitating communication across different departments by providing up-to-date production status information and assisting in resolving potential issues. **For this position, we expect you to have:** * Completed high school education; * Strong communication and interpersonal skills; * Results orientation and goal achievement focus; * Proactivity, resilience, and ability to handle objections; * Flexible availability **Still unsure whether Alcans is a great place to work? Here are some benefits of joining us:** * Competitive market salary; * Meal voucher; * Health insurance; * Annual profit-sharing program (PPR); * Sólides Academy; * MediQuo (free telemedicine app); * Dental plan; * Continuous training; * Career development plan; * Benefits club; * And more. **So, are you in?!** Join Alcans—there’s an amazing team waiting for you :)