Contact customers who are behind on their payments or are delinquent, and inquire about their outstanding balances with the aim of reaching an agreement to settle the debt. **Responsibilities and Duties** Perform collections and negotiation services with customers, facilitating proposals and payment methods. Record negotiation details in the system. Provide support to branches via chat. **Requirements and Qualifications** Completed high school education or currently pursuing a university degree in Administration, Management Processes, or related fields; Proficiency in Excel; Experience in customer service; Strong communication skills; Negotiation ability. **Additional Information** FIXED SALARY + COMMISSIONS Business hours from Monday to Saturday. Work Location: Headquarters – Chapecó Schumann’s story began 27 years ago in the garage of a house in the city of Seara, located in the Western region of Santa Catarina state, with just over 16,000 inhabitants. Schumann not only became a reality but also evolved into one of the leading companies in the furniture and home appliance sector in the state. Present in 70 different municipalities across Southern Brazil—with over 90 stores distributed throughout Santa Catarina, Paraná, and Rio Grande do Sul—Schumann Furniture and Appliances has already turned many dreams into reality. More than 1 million customers served nationwide. We’ve already helped so many people achieve their goals! All this is possible thanks to our nearly 1,000 employees, who value the smile of every person who sees their dream come true when bringing home products that simplify and improve their lives. We want to be part of people’s lives—anytime, anywhere. That’s how our e-commerce was born. Schumann’s online store was designed with care and passion, aiming to bring happiness to more people across Brazil through a much more practical and comfortable shopping experience. We count on a highly qualified team of professionals, ready to deliver satisfaction to customers from North to South of the country.