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Info Comm Technology in Miranorte
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Category:Info Comm Technology
SALUX - IT SUPPORT TECHNICIAN - MIRANORTE/TO63823028727169120
Indeed
SALUX - IT SUPPORT TECHNICIAN - MIRANORTE/TO
Join the transformation of healthcare in Brazil with Salux Technology! Salux Technology is a 100% Brazilian HealthTech pioneer in innovative healthcare management solutions. Since 1997, our mission has been to democratize excellence in healthcare, helping more than 250 clients across the country achieve exceptional results by improving administrative and clinical management. In 2021, Salux became part of the SBPar Group, accelerating our journey of expansion and innovation, consolidating our position as a reference in excellence in digitization and technological solutions for the healthcare sector. If you are driven by challenges and want to make a difference in a dynamic and constantly evolving environment, come grow with us and positively impact the future of healthcare in Brazil! **Main Responsibilities:** * Customer Guidance: Provide technical guidance and continuous support to customers, delivering clear and detailed information about the proper use of the ERP; * Training for Customers and Staff: Develop and conduct training sessions for customers and employees, covering the main modules and functionalities of the ERP, focusing on efficiency and smooth daily operations; * Investigation and Documentation of Tickets: Investigate and analyze technical tickets, identifying the root cause of issues reported by users; * Monitoring N1 Ticket Queue: Monitor and manage the N1 ticket queue, ensuring all requests are addressed within established timeframes; * Configuration and Basic Registrations: Be responsible for configuration and basic registrations of ERP modules related to the client's operational area; * Installation and Updates of ERP and Computers: Perform installation and updates of the ERP, as well as installation and maintenance of computers and peripherals. **Required Qualifications:** * Technical degree in Technology or ongoing higher education in a Technology field; * Proven experience in Customer Service, with the ability to handle both technical and non-technical issues, always seeking the best solution for the customer; * Desired knowledge of ERP Systems, especially Hospital ERP, to facilitate specific processes in the healthcare sector; * Proficiency in Office Suite; * Skills and experience in conducting training sessions; * Desired experience in ERP system implementation, particularly in Hospital ERP; * Technical knowledge in computer and peripheral installation and maintenance, with the ability to resolve hardware and software-related technical issues; * Valid driver's license (categories B, C, D, or E) for operating light vehicles to visit hospital units; * Availability for road travel throughout the state of Tocantins. **Differentiators:** * Experience in support and service within healthcare systems; * Skills in Level 1 Support (N1) and ticket management, with focus on prioritization; * Knowledge of Hospital Processes, especially in Billing, Reception, Supply Chain, and Financial modules, which are critical components of hospital ERP.
R. 10, 343 - Centro, Miranorte - TO, 77660-000, Brazil
Negotiable Salary
SALUX - IT SUPPORT TECHNICIAN - TOCANTÍNIA/TO63823028672259121
Indeed
SALUX - IT SUPPORT TECHNICIAN - TOCANTÍNIA/TO
Join the transformation of healthcare in Brazil with Salux Technology! Salux Technology is a 100% Brazilian HealthTech pioneer in innovative healthcare management solutions. Since 1997, our mission has been to democratize excellence in healthcare, helping more than 250 clients across the country achieve exceptional results by improving administrative and clinical management. In 2021, Salux became part of the SBPar Group, accelerating our journey of expansion and innovation, consolidating our position as a reference in excellence in computerization and technological solutions for the healthcare sector. If you are driven by challenges and want to make a difference in a dynamic and constantly evolving environment, come grow with us and positively impact the future of healthcare in Brazil! **Main Responsibilities:** * Customer Guidance: Provide technical guidance and continuous support to customers, delivering clear and detailed information about the proper use of the ERP; * Training for Customers and Employees: Develop and conduct training sessions for customers and employees, covering the main modules and functionalities of the ERP, focusing on efficiency and smoothness of daily work; * Investigation and Documentation of Support Tickets: Conduct investigation and analysis of technical support tickets, identifying the root cause of issues reported by users; * Monitoring N1 Ticket Queue: Monitor and manage the N1 ticket queue, ensuring all requests are addressed within established deadlines; * Parameterization and Basic Registrations: Be responsible for parameterization and basic registrations of ERP modules related to the client's operational area; * Installation and Updates of ERP and Computers: Perform installation and updates of the ERP system, as well as installation and maintenance of computers and peripherals. **Required Qualifications:** * Technical degree in Technology or ongoing higher education in a Technology field; * Proven experience in Customer Service, with ability to handle both technical and non-technical issues, always seeking the best solution for the customer; * Desired knowledge of ERP Systems, with emphasis on Hospital ERP, to facilitate specific processes in the healthcare sector; * Proficiency in Office Suite; * Skills and experience in conducting training sessions; * Desired experience in ERP System implementation, especially Hospital ERP; * Technical knowledge in installation and maintenance of computers and peripherals, with ability to resolve hardware and software technical issues; * Valid driver's license (B, C, D or E) to operate light vehicles for visiting hospital units; * Availability for road travel throughout the state of Tocantins. **Differentiators:** * Experience in support and service for healthcare systems; * Skills in Level 1 Support (N1\) and ticket management, with focus on prioritization; * Knowledge of Hospital Processes, especially in Billing, Reception, Supply Chain, and Financial modules, which are critical components of hospital ERP.
R. Dona Tomásia, 145, Tocantínia - TO, 77640-000, Brazil
Negotiable Salary
SALUX - IT SUPPORT TECHNICIAN - LAJEADO/TO63823028699779122
Indeed
SALUX - IT SUPPORT TECHNICIAN - LAJEADO/TO
Join the transformation of healthcare in Brazil with Salux Technology! Salux Technology is a 100% Brazilian HealthTech pioneer in innovative healthcare management solutions. Since 1997, our mission has been to democratize excellence in healthcare, helping more than 250 clients across the country achieve exceptional results by improving administrative and clinical management. In 2021, Salux became part of the SBPar Group, accelerating our journey of expansion and innovation, consolidating our position as a reference in excellence in computerization and technological solutions for the healthcare sector. If you are driven by challenges and want to make a difference in a dynamic and constantly evolving environment, come grow with us and positively impact the future of healthcare in Brazil! **Main Responsibilities:** * Customer Guidance: Provide technical guidance and continuous support to customers, delivering clear and detailed information about the proper use of the ERP; * Training for Customers and Employees: Develop and deliver training sessions for customers and employees, covering the main modules and functionalities of the ERP, focusing on efficiency and smooth daily operations; * Investigation and Documentation of Tickets: Conduct investigation and analysis of technical tickets, identifying root causes of issues reported by users; * Monitoring N1 Queue: Monitor and manage the N1 ticket queue, ensuring all requests are addressed within established deadlines; * Configuration and Basic Registrations: Be responsible for configuration and basic registrations of ERP modules related to the client's operational area; * Installation and Updates of ERP and Microcomputers: Perform installation and updates of the ERP, as well as installation and maintenance of microcomputers and peripherals. **Required Qualifications:** * Technical degree in Technology or ongoing higher education in a technology-related field; * Proven experience in customer service, with ability to handle both technical and non-technical issues, always seeking the best solution for the customer; * Knowledge of ERP systems, preferably hospital ERP, to facilitate specific processes in the healthcare sector; * Proficiency in Office Suite; * Skills and experience in conducting training sessions; * Experience in ERP system implementation, especially hospital ERP, is desirable; * Technical knowledge in installation and maintenance of microcomputers and peripherals, with ability to resolve hardware and software technical issues; * Valid driver's license (B, C, D or E) for operating light vehicles to visit hospital units; * Availability for road travel throughout the state of Tocantins. **Differentiators:** * Experience in support and service for healthcare systems; * Skills in Level 1 Support (N1\) and ticket management, with focus on prioritization; * Knowledge of hospital processes, especially in Billing, Reception, Supply Chain and Financial modules, which are critical components of hospital ERP.
Av. Tocantins, 1, Lajeado - TO, 77645-000, Brazil
Negotiable Salary
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