Job Summary: The Lead Receptionist ensures excellence in guest service, leads and develops the reception team, and guarantees organized, high-quality processes. Key Highlights: 1. Passion for customer service and leadership by example 2. Responsible for leading and developing the reception team 3. Ensuring excellence in service delivery and quality of processes **Company Description** **Pioneering hospitality that fosters connections.** Around the world, every day, our people, brands, and hotels bring our global vision to life: creating distinctive experiences, driving sustainable performance, and boldly innovating what comes next. This is Accor – welcome to our world. **Job Description** If you are passionate about service, enjoy leading by example, and believe that the front desk is the heart of the hotel, this role is for you! The Lead Receptionist is responsible for ensuring excellence in guest service, supporting, guiding, and developing the reception team, as well as ensuring that all processes are executed in an organized, seamless, and high-quality manner.
João Silva
Indeed · HR
João Silva
Indeed · HR
