Application Support and Reliability Engineer

Description

Summary: Join as an Application Support and Reliability Engineer to ensure smooth operations, rapid incident resolution, and high service availability for business-critical Wealth Management platforms. Highlights: 1. Dedicated and proactive role in business-critical application support 2. Collaborate with engineering, operations, and business teams 3. Opportunity to work with exceptional technology professionals Brazil Information Technology (IT) Group Functions **Job Reference \#** 326016BR **City** Sao Paulo **Job Type** Full Time **Your role** We are looking for a dedicated and proactive Application Support and Reliability Engineer to join our growing team in São Paulo. In this role, you’ll be the first line of defense for business\-critical applications, ensuring smooth day\-to\-day operations, rapid incident resolution, and high service availability. You’ll support Wealth Management platforms, working closely with engineering, operations, and business teams. * Provide Level 1 and Level 2 support for Wealth Management applications, including incident triage, escalation, and resolution. * Troubleshoot functional and technical issues reported by end users or monitoring systems, ensuring proper log, track, and incidents management using ITSM tools. * Maintain and update support documentation, FAQs, and runbooks for standard operating procedures. * Participate in on\-call support rotation and assist in managing service health during incidents. * Collaborate with development teams to ensure minimum standards are delivered during systems construction phase, fostering monitoring and observability platforms\` maintenance and adherence. Coordinate with development teams for issue escalation, bug tracking, and long\-term solutions. **Your team** You will working within IT Brazil team based in São Paulo (Ave Faria Lima), in Brazil. We analyze, develop, and deliver global solutions to maintain or change our IT systems with our business counterparts. Overall, being part of the IT development department offers you the opportunity to collaborate with exceptional technology and distinguished financial market professionals Work in the hybrid model (3x office and 2x home) **Your expertise** * Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field—or equivalent experience. * 3\+ years of experience in Application Support, IT Operations, Site Reliability Engineering (SRE), or DevOps roles. * Solid understanding of Windows systems, application servers, IIS, and related infrastructure. Advanced scripting skills in PowerShell, Python, and SQL. * Knowledge of CI/CD tools and practices (e.g., Jenkins, GitLab CI, Azure DevOps) and observability tools and practices (e.g., AppDynamics, BigPanda, Splunk, etc). * Familiarity with ticketing systems and incident management workflows, including tools like Atlas and ServiceNow. * Strong communication and problem\-solving skills, with an ability to handle high\-pressure situations. * Experience in the financial services or wealth management domain. * Proficiency in English. **About us** UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe. We know that great work is never done alone. That’s why we place collaboration at the heart of everything we do. Because together, we’re more than ourselves. Want to find out more? Visit ubs.com/careers. **How we hire** We may request you to complete one or more assessments during the application process. Learn more **Join us** At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves. We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us. **Disclaimer / Policy statements** UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.