IT Assistant

Description

**Job Description:** We are seeking a professional to operate and maintain our digital student support channels, including the Artificial Intelligence chat, institutional mobile app, and corporate WhatsApp. The role will focus on operational routines, knowledge base updates, and supporting the proper functioning of these tools. **Responsibilities:** * Operate and monitor the AI chat on the student portal * Perform user registrations, activations, and deactivations * Update and maintain the AI knowledge bases (information, responses, workflows) * Upload and organize databases for notification campaigns in the mobile app * Support the management of the corporate WhatsApp * Identify inconsistencies and report system improvements * Ensure information accuracy and timeliness across digital channels * Support internal departments with system-related requests **Requirements:** * Completed high school education (ongoing undergraduate studies is a plus) * Undergraduate degree in technology-related fields * Good familiarity with technology and digital tools * Basic/intermediate Excel skills * Organizational skills and attention to detail **Preferred Qualifications:** * Experience with digital customer service or internal systems * Knowledge of chatbot/AI platforms * Experience with communication campaigns (push notifications, email, WhatsApp) * Familiarity with databases, automation, or no-code tools Compensation: R$2.500,00 per month Work Location: Hybrid remote work for São Paulo, SP