Support Coordinator

Description

Job Summary: Lead a customer technical support team, pursuing excellence and supporting data-driven decision-making at a leading technology company. Key Highlights: 1. Manage the technical support team and develop team members 2. Participate in idea discussions and propose process improvements 3. Support the team and leadership in achieving individual and team goals **Support Coordinator** Are you looking to advance your career and work as a **Support Coordinator** at a leader in the Technology sector? Join us! Thomson Reuters combines human expertise, technology, and intelligence to deliver trusted answers that help professionals make confident decisions and better manage their businesses. We help reinvent how professionals work; our team of experts brings together information, innovation, and insight to unravel complex situations across Tax, International Trade, Accounting, and Legal markets—supporting our clients in making informed decisions. **About the Role** In this opportunity, as a Support Coordinator, you will: * Lead a customer technical support team, pursuing performance excellence through continuous training and development, and delivering individual feedback. * Support your direct team, peers, and manager in achieving individual and team goals through prioritization and planning of decisions, grounded in data to guide decision-making and action plans. * Periodically report results under your responsibility to leadership, identifying root causes of deviations and proposing corrective and definitive actions. * Lead meetings with customers. * Participate in the selection/onboarding process for new team members. * Collaborate with other departments across the company to retain and improve the customer experience. * Participate in idea discussion sessions with other support leaders, exercising autonomy, trust, and the ability to identify and propose improvements to service processes and workflows. * Develop team members’ competencies, making them increasingly well-rounded and prepared to deliver comprehensive, high-quality customer support. * Ensure defined departmental strategies are implemented, supporting the achievement of business objectives. **About You** For this position, we seek professionals with: * Bachelor’s degree in Accounting Sciences, Business Administration, Technology-related fields, or equivalent. * Experience with Fiscal Writing and Accounting routines. * Availability to work in a hybrid model in Campinas or São Paulo. **Preferred Qualifications:** * Prior experience in team management roles. * Experience analyzing and interpreting diverse data using Excel and/or dashboards. * Knowledge of strategic planning. * Familiarity with continuous improvement tools. * Knowledge of Thomson Reuters’ Domínio solutions. **Desirable:** * English proficiency \#LI\-TR1 **What We Offer You:** * **Hybrid Work Model:** We adopt a flexible hybrid workplace (2–3 days per week in the office, depending on role) for office-based positions, ensuring an integrated and consistent experience both digitally and in person. * **Flexibility and Work-Life Balance:** "Flex My Way" comprises a set of policies designed to help manage personal and professional responsibilities—whether caring for family, participating in community activities, or dedicating time to rest and personal renewal. These policies are rooted in our flexible work approach, allowing employees to work from anywhere for up to 8 weeks per year, thus promoting an ideal balance between work and personal commitments. * **Professional Development and Growth:** We foster a culture of continuous learning and skill development, preparing our talent to tackle future challenges and deliver real-world solutions. Our "Grow My Way" program and skills-focused approach ensure you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. * **Competitive Industry Benefits:** We offer comprehensive benefit plans, including medical and dental coverage, two corporate mental health holidays, performance-based incentive programs, and resources supporting mental, physical, and financial wellbeing. * **Culture:** Globally recognized for inclusion and belonging, flexibility, and work-life balance. We live our values: obsession with our customers, competing to win, challenging (your/our) thinking, acting fast and learning fast, and being stronger together. * **Social Impact:** Make an impact in your community through our Social Impact Institute. We offer all employees two paid volunteer days annually and opportunities to engage in pro bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. * **Making a Real Impact in the World:** We are one of the few global companies helping our customers pursue justice, truth, and transparency. Working alongside the professionals and institutions we serve, we contribute to upholding the rule of law, fostering commerce, detecting offenders, reporting facts, and delivering reliable, impartial information to people worldwide. **Who We Are** Thomson Reuters lights the way forward by bringing together trusted content and the technology people and organizations need to make the right decisions. We serve professionals in legal, tax, accounting, compliance, government, and media sectors. Our products combine highly specialized software and information to empower professionals with the data, intelligence, and solutions they need to make informed decisions—and help institutions pursue justice, truth, and transparency. The Reuters News Agency, part of Thomson Reuters, is a world leader in journalism and trusted news. We rely on the talent of 26,000 employees across more than 70 countries, where everyone has the opportunity to contribute and grow professionally within flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we remain committed to pursuing them. Interested? Join our team and help shape the industries driving societal progress. As a global company, we rely on the unique knowledge, perspectives, and experiences of all our employees to achieve our business goals. To ensure we can do so, we seek talented and qualified employees across all our worldwide operations, regardless of race, color, sex/gender—including pregnancy—gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizenship status, or any other classification protected by applicable law. Additionally, we provide accommodations for individuals with disabilities and for those with sincerely held religious beliefs, in accordance with applicable law. You can find more information about how to request an accommodation here. Learn how to protect yourself from fraudulent job postings here. For more information about Thomson Reuters, visit our website at thomsonreuters.com