Job Summary: Technical Support and IT Infrastructure professional to work in social management consulting, ensuring system functionality and user support. Key Highlights: 1. Giant mission in technical support and IT infrastructure 2. Focus on innovation and social transformation 3. Environment that values people Since 1990, Diagonal has operated as a pioneering consultancy in social management and sustainable development. Our history is marked by innovation, partnerships, and the positive transformation of communities across Brazil and worldwide. Over these 35 years, we have impacted millions of people through projects that combine technical expertise, a human-centered perspective, and socio-environmental commitment. More than delivering solutions, we believe in dialogue, active listening, and collective construction to generate real and lasting change. At Diagonal, we believe every individual journey matters—and that cities and lives can be transformed starting with people. **People are our territory!** **\#JoinDiagonal** **Responsibilities and Duties** **What will be your giant mission?** * User Support: Respond to questions and requests from internal users, providing specialized technical support; * Hardware and Software Maintenance: Perform corrective and preventive maintenance on equipment and software, ensuring proper functionality; * Access Management: Control and manage user access to company systems, ensuring information security; * Feature Implementation: Implement new features and improvements in systems to facilitate users’ daily tasks; * Backup Routines: Establish and maintain backup routines to ensure company data security and integrity; * Process and Procedure Development: Support the development and implementation of departmental processes and procedures; * Technical Support: Resolve hardware- and software-related technical issues. **Requirements and Qualifications** **To succeed in this mission, you must have:** * Completed Bachelor’s degree in Computer Science, IT, or related fields; * Proven experience in technical support and IT infrastructure; * Experience with ticketing systems (ITSM); * Advanced knowledge of Information Security; * Knowledge of firewalls and network management; * Knowledge of AWS and Azure cloud environment management; * Knowledge of Veeam backup tool; * Knowledge and experience with Server operating systems and VMware virtualization environments; * Technical English; * And most importantly for us: genuine appreciation for people! **Additional Information** **And speaking of multi-benefits, here’s everything we offer:** Market-competitive remuneration; Meal or Food Allowance: 100% company-subsidized \- Optional between meal or food allowance; Transportation Benefit: Credited to the user’s card; Health Insurance: Amil Saúde \| Co-payment required; Dental Insurance: Porto Seguro Odonto, optional; Life Insurance: Company-subsidized; Birthday Day Off: One paid day off in your birth month; Employment Type: CLT; Working Hours: Monday to Friday, with a 1-hour lunch break; Work Model: In-person; Work Location: Rua Líbero Badaró, No. 293, 32nd floor, Centro, São Paulo – SP Become part of Diagonal Social and together we’ll achieve incredible heights! We’re eager to welcome you to our team of **GIANTS**! Diagonal is a pioneering social management consultancy that supports companies, organizations, and governments in elevating their ESG standards and generating positive socio-environmental impact. Through an innovative social management methodology integrating interdisciplinary knowledge, a humanized approach, and social and digital technologies at every project stage—from diagnosis to implementation. **Transforming lives through social change and sustainable territorial development.** **If this purpose resonates with you, join us!** **\#BeDiagonal**