ADMINISTRATIVE ASSISTANT

Description

Support administrative and operational activities, document organization and filing, telephone and in-person customer service, and other administrative support tasks. **Responsibilities and Duties** * Provide support for activities related to replenishment of materials and supplies required for administrative operations; * Manage filing and control of documents completed by the department and forms generated in the process, as well as complete reports; * Attend to and guide users regarding services and unit operations; * Direct unit users to appropriate services according to program norms and procedures; * Perform telephone customer service and make calls when requested; * Provide user service and carry out all bureaucratic administrative procedures associated with the process; * Assist other departments with administrative routines, when necessary; * Support attendance tracking, punctuality, medical certificates, banked hours, absences, leaves, and shift schedules for the team; * Comply with all principles and conduct criteria set forth in the Administrative Compliance Manual – SPDM Policies and Integrity Principles; * Carry out responsibilities assigned by the Institution concerning practices related to personal data protection under LGPD; * Perform area/department activities following instructions from the immediate supervisor and institutional standards. **Requirements and Qualifications** \*\***What we consider mandatory:\*\*** * Be at least 18 years old; * Have completed high school; * Minimum six (6) months of proven experience in administrative routines and/or public service. **Work schedule and location:** * **Schedule: 7:00 AM–7:00 PM / 7:00 PM–7:00 AM / 12×36 – To be defined.** * **Unit: Hospital Care (South and East Zones).** **Additional Information** **\*\*Benefits offered by the company:\*\*** * Transportation Allowance; * Meal Allowance (VA); * Food Allowance (VR); * Daycare Assistance for children up to 5 years old; * Medical Assistance (optional enrollment); * Dental Assistance (optional enrollment); * We offer partnerships with Wellhub (Gympass), SESC, Zenklub, universities, colleges, and pharmacies; ***Professionals employed by partner companies, suppliers, or service providers; individuals with familial or affinity ties working in the same service or under another contractual arrangement (contractor relationship) must comply with current HR regulations, verified through consultation with the Recruitment and Selection Department.*** **SPDM – Associação Paulista para o Desenvolvimento da Medicina** is a non-profit, philanthropic civil association, recognized as being of federal, state, and municipal public utility, respectively by Decrees No. 57,925 dated 03/04/1966, No. 40,103 dated 05/17/1962, and No. 8,911 dated 07/30/1970. The Institution operates at federal, state, and municipal levels, in alignment with national health and education policies, and also functions as an authorized social organization in several states, managing health services and institutions through agreements and management contracts. The Association’s primary directive is its integration into the health system, focused on disease treatment, prevention, and promotion of primary, secondary, and tertiary healthcare—strengthening ties with the local community and reaffirming its social commitment to serving everyone without discrimination. With institutional growth, SPDM has expanded its scope of action through projects currently under development in Social Assistance and Education. This broad range of activities increasingly consolidates SPDM as a large-scale philanthropic institution pursuing economic, social, and environmental sustainability. Its four superintendencies — Hospital São Paulo, Affiliated Institutions, **Integrated Health Care Program (PAIS)**, and Education — are managed by highly skilled professionals with outstanding technical expertise. Thus, SPDM effectively contributes to the continuous improvement of services delivered by Brazil’s Unified Health System (SUS), primarily aiming to guarantee universality and equitable access to healthcare, essential for citizens’ human and social development. To achieve this, it combines cutting-edge technology with high-quality medical care, supported by multidisciplinary teams composed of nurses, physical therapists, pharmacists, nutritionists, speech-language pathologists, biochemists, psychologists, technologists, social workers, dentists, among others. **The Integrated Health Care Program (PAIS)** began operations in 2001 in the municipality of São Paulo and later expanded to other municipalities and states. Since its inception, **PAIS** has partnered with public administration to expand and consolidate health services provided to SUS users. The Program aims to improve population health indicators and quality of life, guided — among other principles — by comprehensiveness and equity, with a strategic vision for health service management defined through a process of continuous improvement. ### **Inclusion** SPDM offers employment opportunities at its hospital units, including career development plans, for people with disabilities. Accordingly, it periodically publishes recruitment notices targeting these professionals in major newspapers in São Paulo and in the municipalities where its units are located. **Mission** To promote integrated health actions in partnership with public administration, benefiting the population ethically and humanely, with technical excellence, social and environmental responsibility. **Vision** To be a reference in health service management across all levels of care, ensuring high-quality service to the populations of partner municipalities and states. **Values** * Professionalism * Quality * Social Responsibility * Teamwork * Ethics