TECHNICAL SUPPORT ANALYST

Description

**A** **EXCEL** We are known for delivering solutions that enhance energy efficiency and mobility through innovation in fuel management, fleet control, environmental monitoring systems, and convenience for the fuel industry—offering the highest quality and cutting-edge technology. For us, ethics and security are non-negotiable values. We are committed to people and the environment, and we passionately pursue success in partnership with our customers—focusing on active listening and attentiveness to their needs. We embrace diversity and assume our role as protagonists driving inclusion and human development. Excellence in innovation is embedded in our DNA as the foundation for sustainable and continuous growth. If you identify with us, join our team of people with \#attitudeexcel to grow even further together and build a successful career and legacy! **The Opportunity** In this role, you will serve as the primary contact point for handling and managing tickets in our Zoho Desk system. Your responsibilities will include ensuring each request is carefully analyzed and correctly assigned to open tickets. You will also be responsible for installing and updating software and firmware, as well as configuring and monitoring hardware and software. Your attention to user needs will help identify improvements that can be implemented. We are seeking a candidate with experience in IT, networking, and basic electronics. If you excel at handling requests, solving problems, and conducting tests to find optimal solutions, we want to meet you! Providing technical assistance for operating systems and preparing documentation to support our team will be essential. Additionally, you will have the opportunity to participate in exciting IT projects, manage logistics for partner technicians, and submit budget requests to the commercial department. Organization will also be critical, as you will be responsible for maintaining clear and accessible customer histories on the server. **Key Challenges** ✓ Continuous application of technological innovations; ✓ Mindset of continuous improvement; ✓ Problem resolution; ✓ Commitment to productivity and quality; ✓ Strong verbal and written communication skills; ✓ Task and deadline organization; **Who Are We Looking For?** * Technical education in IT or related fields (enrolled or completed); * Installation and configuration of computer networks; * Installation, configuration, and monitoring; * Knowledge of SQL and Oracle databases; * Experience in installation, configuration, and monitoring of servers; * Proficiency in Microsoft Office Suite. **What We Offer!** * Competitive market-based remuneration plus performance-based variable compensation to help you achieve your financial goals; * Flexible meal benefit—same card covers both meal allowance (VR) and food allowance (VA), totaling R$ 551; * Comprehensive insurance benefits: health (Porto Seguro), dental (MetLife), life, and funeral coverage—ensuring you maintain optimal physical and mental well-being. * A wellness program featuring diverse initiatives throughout the year to promote greater balance for your physical and mental health. * We love celebrating success—thus, we offer recognition programs for tenure, behaviors, leadership, life milestones, and more. * We provide professional development opportunities through targeted and self-paced courses available on the GUPY platform; * We encourage you to care for your physical health—through partnerships with TotalPass, Queima Diária, and a Nutrition Program; * Breakfast is on us; * Birthday Day Off; * And we love giving little treats—each month we offer seasonal fruits, and on your birthday, a breakfast basket.