(Bilíngue) Agente de Suporte ao Cliente

Description

Summary: Join our dynamic team as a Backoffice Helpdesk Specialist, providing crucial support in hi-tech operations with expertise in English communication and domain knowledge to ensure seamless support and query resolution. Highlights: 1. Crucial role in supporting hi-tech operations 2. Ensure seamless support and resolution of queries 3. Office-based role with day shift schedule **1\. Job Title :** SPE\-CX\-Backoffice Helpdesk 2\. Job Summary : Join our dynamic team as a Backoffice Helpdesk Specialist where you will play a crucial role in supporting our hi\-tech operations. With your expertise in English communication and hi\-tech domain knowledge you will ensure seamless support and resolution of queries. This office\-based role offers a day shift schedule allowing you to contribute effectively without travel requirements. 3\. Experience : 2 \- 5 years 4\. Required Skills : Technical Skills: Speaking English Domain Skills: Hi \- Tech 5\. **Nice to have skills :** Domain Skills: 6\. Technology : Custom Service 7\. Shift : Rotational 8\. Responsibilities : \- Provide exceptional support to internal and external stakeholders by addressing inquiries and resolving issues efficiently. * Utilize your hi\-tech domain expertise to troubleshoot and resolve technical problems ensuring minimal disruption to operations. \- Collaborate with cross\-functional teams to gather information and provide comprehensive solutions to complex queries. \- Maintain accurate records of interactions and resolutions contributing to the continuous improvement of helpdesk processes. \- Communicate effectively in English ensuring clarity and understanding in all interactions with stakeholders. * Monitor and prioritize helpdesk tickets ensuring timely responses and resolutions to meet service level agreements. \- Assist in the development and implementation of helpdesk policies and procedures to enhance service delivery. \- Conduct regular follow\-ups with stakeholders to ensure satisfaction and address any additional concerns. \- Provide training and guidance to new team members sharing best practices and knowledge to enhance team performance. * Analyze helpdesk data to identify trends and areas for improvement contributing to strategic decision\-making. \- Participate in team meetings and contribute ideas for improving helpdesk operations and customer satisfaction. \- Ensure compliance with company policies and industry regulations in all helpdesk activities. \- Support the companys mission by delivering high\-quality service that enhances customer experience and satisfaction. Qualifications \- \- Demonstrate proficiency in English communication both written and verbal to effectively interact with stakeholders. \- Possess a strong understanding of hi\-tech domain concepts and applications to provide accurate support. \- Exhibit problem\-solving skills to identify and resolve technical issues efficiently. \- Show ability to work collaboratively in a team environment contributing to shared goals and objectives. * Display attention to detail in maintaining accurate records and documentation. \- Demonstrate adaptability to changing priorities and willingness to learn new technologies and processes. \- Possess a customer\-focused mindset ensuring stakeholder satisfaction and positive experiences. 9\. **Job Location :** Primary Location : BRSPSAOA06(BPBRA Sao Paulo SP \- Rochavera COG) Alternate Location : NA NA Alternate Location 1 : NA NA 10\. Job Type : SPE\-CX\-Backoffice Helpdesk \[75OA43] 11\. Demand Requires Travel? : No 12\. **Certifications Required :** NA