E22F: Junior Technical Support Analyst

Description

Job Summary: IT professional with experience in user support, computer networks, and system administration, seeking a proactive and challenging environment. Key Highlights: 1. User Support (On-site and Field) 2. Knowledge of Computer Networks and Windows Servers 3. Desktop and Notebook Maintenance and Configuration * Bachelor's degree in Technology * Technical Knowledge * Technical English proficiency * Interpersonal skills * Task management skills * Knowledge of Computer Networks * Microsoft Office Suite (Excel, Word, Outlook, etc.) * Knowledge of Windows 7, 8, and 10 * Knowledge of Windows Servers * Basic knowledge of Active Directory, DNS, and DHCP * Proactivity, commitment, practicality, and efficiency; Preferred Qualifications: Experience in user support, familiarity with Desk Manager and RMM tools, and technical English. Responsibilities: * User Support (On-site and Field) * VIP User Support * Remote Access * Firewall Management * Software Installation * Desktop and Notebook Formatting and Configuration * Preventive Maintenance for Desktops and Notebooks * Creation of Users and Network Access Permissions * Printer Installation (Local and Shared) * Installation of Various Software * Maintaining up-to-date client documentation * Corporate Antivirus Management