TECHNOLOGY SUPPORT COORDINATOR

Description

Job Summary: Lead the microcomputing and workplace support operations, ensuring a seamless, secure, and efficient technological experience for employees, with a focus on service excellence and quality. Key Highlights: 1. Act hands-on in incident resolution and continuous improvement. 2. Lead and develop the corporate support team. 3. Be responsible for employees' daily technological experience. **Here’s what you’ll find at Dotz** Big Dreams People who deliver results We value our People Owner’s mindset We embrace the journey with passion For this opportunity, it is essential to ensure a seamless, secure, and efficient technological experience for all employees by leading **microcomputing and workplace** support operations, with a focus on excellence, scalability, and service quality. **Responsibilities and Duties** * Ensure flawless operation of the technological infrastructure, including networks, connectivity, devices, and collaborative environments. * Act hands-on in resolving critical incidents and continuously improving operations. * Monitor performance indicators, availability, and SLAs. * Lead and develop the corporate support team, elevating user support standards. * Structure and evolve device, asset, and IT service management processes based on ITSM best practices. * Manage technology vendors and contracts, ensuring quality, efficiency, and cost optimization. * Administer corporate tools and SaaS environments, guaranteeing availability, security, and usability. * Manage access, identities, and permissions with an information security focus. * Partner with People to ensure efficient onboarding and offboarding journeys. * Be responsible for employees’ day-to-day technological experience. * Ensure full functionality of meeting rooms, videoconferencing, and multimedia resources. * Implement preventive actions to reduce incidents and increase environment stability. * Structure and maintain technical documentation, operational standards, and support procedures. * Conduct in-depth technical problem analysis, identifying root causes and proposing structural solutions. * Support IT financial control by monitoring contracts, costs, renewals, budgets, and optimization opportunities. **Requirements and Qualifications** Technical * Solid experience in corporate support and digital environment management. * Knowledge of networks, connectivity, and device management (Windows and macOS). * Experience with corporate tools and SaaS environments. * Experience in access, identity, and information security management. * Experience managing technology vendors and contracts. * Experience with Google Workspace\* Behavioral * Hands-on profile with strong problem-solving orientation. * Owner’s mindset and accountability for operations. * Organization, prioritization, and execution focus. * Strong communication and interpersonal skills. * Focus on user experience and service quality. * Sense of urgency\* Differentiators * Experience in technology companies, fintechs, or high-growth environments. * Knowledge of ITIL or service management. * Experience with automation and endpoint management tools (MDM). * Technical/intermediate English. **Additional Information** * Hybrid work model * SulAmérica health insurance * SulAmérica dental insurance * Annual variable compensation (PLR) * Flexible benefits card :) * Birthday Day Off * Dotz points on birthday * Dotz points on anniversary starting from the second year * Discounts at major pharmacy chains * TotalPass * Childcare allowance * Partnership with Open English * Numerous other initiatives and many Dotz rewards within our “Render More” Program * **\#JoinDotz!** We are a company founded in 2000 to increase Brazilian consumers’ purchasing power. We achieve this by delivering benefits access to people across Brazil. Over the past 20 years, we’ve reached over 50 million people nationwide who feel empowered to achieve more — a company with a story to tell. We became known for our loyalty program operations, connecting consumers to our partners through rewards delivery. We have multiple partnerships across diverse sectors: major retail chains, e-commerce platforms, prominent banks, and the country’s largest mobile telecommunications company. Today, Dotz is much more than that. Through our super app, we provide direct benefits access to consumers. The Dotz app includes a digital account and other financial services. Users who pay with Dotz gain benefits on every purchase they make. Additionally, they enjoy the freedom to choose their preferred benefit type: products, services, discounts, or even cashback into their account. Using Dotz transforms routine payments into access to advantages. The more you use it, the more you earn. Living with Dotz means earning while living. A multifaceted system integrated into a single app to democratize access to benefits. With Dotz, you can do more. **How cool is that!** We were recently recognized by our customers in major national awards in the loyalty program category: we won 1st place in the 2020 Reclame Aqui Award and were named the “most enchanting company for customers” in the Modern Consumer Survey. **\#JoinDotz** **We’re building a more plural and diverse Dotz for everyone!** We’re implementing initiatives to foster an innovative, ethical, inclusive, and safe workplace that **respects people and their individualities**. Dotz understands that plurality is integral to what drives **\#OurPeople**, which is why we actively promote an inclusive culture. We make no distinction based on race, color, religion, gender identity, sexual orientation, nationality, disability, or age at any stage of the selection process, reinforcing our commitment to diversity.