Join the team of Yellow Blood Heroes! Our purpose is to Make the World a Safer Place, and we won’t stop until we achieve it, because we are tireless and think positively. What’s our passion? Caring for everyone—be they customers, the planet, or our employees—because people matter to us. We work so people can live peacefully, both in their physical and digital environments, generating a positive impact on their personal and professional lives. With over 40 years of history, presence in 26 countries, and more than 160,000 employees worldwide, we are one of the world’s leading private security companies, offering Integrated Security Solutions tailored to our clients’ needs. None of our history would be possible without a team of heroes; therefore, we develop specific programs daily to attract new talent and promote our professionals’ careers through continuous training and internal growth opportunities. Every day, we strive to deliver innovative security based on the market’s most advanced solutions. In Brazil, the Prosegur Group operates through three business lines: Segurpro, Prosegur Cash, and Cipher. Experience an outstanding journey by participating in a 100% digital selection process, as we have dedicated teams ensuring quality, security, and humanization at every stage! **Diversity & Inclusion at Prosegur** Each of us sees the world differently. But one thing must be common to all: respect. We believe that diversity of perspectives and experiences ensures a distinctive work environment! The “We Are All Heroes” Program – Diversity and Respect strengthens and supports our commitment to Respect and Inclusion, bringing knowledge and awareness to all our Heroes. We believe diverse teams can deliver outstanding results and drive our innovative culture forward. Learn about this job opportunity at **Segurpro/Cash**, and if you meet the position requirements, APPLY NOW. * This vacancy is open to people with or without disabilities. If you are a person with disability (PCD) and meet the requirements and are interested, join our Yellow Blood Heroes team and become the protagonist of a success story! **KEY RESPONSIBILITIES:** * External customer service (phone and email); * Strong interpersonal skills, as you will interact with the entire team; * Prompt responsiveness; * Proactivity in problem resolution; * Strong written communication skills for responses to external and internal customers; * Report verification; * Data reconciliation using Excel; * Internal and external customer relationship management; * Control and monitoring of documentation delivery schedules; * Control and organization of performed activities to ensure timely delivery and final product quality; * Other duties relevant to the department. **MANDATORY REQUIREMENTS FOR APPLICATION:** * Bachelor’s degree completed or in progress (preferred); * Experience in Human Resources (**HR routines, knowledge of labor documents (basic understanding of payroll, time cards, FGTS, INSS, and administrative routines);** * Intermediate Excel skills (VLOOKUP and Pivot Tables); * Flexible working hours; * Must reside in Belo Horizonte or its metropolitan region. **WORK LOCATION:** PRADO/ BH (Hybrid).