Indeed
Sales Commercial Supervisor
**Job Description**
We are looking for a **Sales Commercial Supervisor** to oversee the production, compliance, and quality of procedures implemented by subordinate teams. Monitor commercial and city expansion indicators under your responsibility, including sales and installation targets. Track customer satisfaction levels with Group Brisanet’s products and services. Collaborate with the Growth Coordinator to develop sales, marketing, and customer base retention strategies for the city under your supervision.
If you are an attentive professional who delights customers and demonstrates ownership mindset, Brisanet is the place for you!
Let’s sail toward the future! **\#JoinBrisanet**
**Your Day-to-Day Responsibilities:**
* Embody the organizational identity of Brisanet Group;
* Ensure adherence to departmental standards, processes, routines, and policies;
* Lead and align your team through monitoring, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluation, hiring requests, reassignment or termination requests, and disciplinary actions, among other people management activities;
* Promote and internalize organizational culture within your team (Business, Mission, Vision, Values, and Strategy);
* Monitor and analyze area performance indicators and define short- and medium-term actions to improve deliverables;
* Identify innovations and improvements that enhance productivity and performance in area activities;
* Support audit processes when required;
* Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested;
* Participate in defining the area’s strategic and budgetary planning when requested;
* Actively participate in organizational meetings and commitments when requested;
* Use individual and collective safety equipment when required;
* Perform additional duties related to the position according to departmental needs and leadership direction;
* Monitor and support external initiatives in the city/cities related to sales and Brisanet Group brand promotion;
* When necessary, monitor and support internal and external store initiatives related to sales and Brisanet Group brand promotion;
* Ensure operational support for Brisanet Group’s external operations by providing resources (training, equipment, tools, and information) enabling PAP teams to perform activities effectively;
* Develop training schedules and facilitate capacity-building for PAP teams, tracking training effectiveness;
* Monitor city-level indicators and targets for PAP teams;
* Supervise PAP teams during initiatives;
* Ensure documentation is available and up-to-date for external sales teams;
* Apply disciplinary measures or terminate PAP team members when necessary;
* Conduct value-based feedback sessions for PAP teams;
* Hold periodic alignment meetings with leaders and their teams;
* Monitor and manage all city-level indicators where you operate;
* Collaborate with the Sales Commercial Coordinator to develop sales, marketing, and customer base retention strategies for the city under your supervision;
* Implement actions to resolve issues or improve indicator performance;
* Monitor outcomes and provide support when needed to Installation, Repair, and Merger teams operating in your supervised city;
* Monitor customer satisfaction levels with Brisanet Group’s products and services;
* Complete GB dashboard entries and conduct regional GBs with the Growth Coordinator;
* Assess the need for FTTH infrastructure expansion in your supervised city when required;
* Measure and evaluate outcomes of commercial strategies implemented in the city;
* Attend administrative hearings related to PROCON and DECON when required;
* Hold meetings with public and private authorities when required;
* Represent the company and its interests before public and private institutions;
* Customer service, monitoring stalled sales, and customer support;
* Participate in the hiring process for new employees;
* Process contract terminations;
* Manage employee timekeeping;
* Support the IMOC department and S&L Monitoring department (when requested);
* Place purchases via Suplly when required;
* Handle notary-related requests (signature authentication and contracts) when required;
* Deliver and collect materials from other cities when required.
**What We’re Looking For in This Opportunity:**
* Currently pursuing a bachelor’s degree in Business Administration, Commercial Management, or related fields;
* Experience managing people and sales teams;
* Skills in indicator analysis, commercial strategy development, customer service techniques, basic mathematics, and basic computer literacy;
* Experience in market research and route planning;
* Customer service experience;
* Valid driver’s license class "AB" and defensive driving certification;
* Willingness to travel.
**Preferred Qualifications:**
* Bachelor’s degree completed in Business Administration, Commercial Management, or related fields;
* Experience with administrative routines;
* Proven experience in telecommunications sales;
* Proficiency with Google tools (Sheets, Docs, etc.).
**At Brisanet Group, You’ll Find:**
* A work culture that respects and values people;
* Internal events covering diverse topics;
* A collaborative environment that supports personal and professional development;
* Both horizontal and vertical workplace structures—meaning you drive your own career!
* Meal benefits (on-site cafeteria at headquarters; Alelo card at branches);
* Co-payment health insurance plan;
* Dental insurance plan;
* Life insurance;
* Childcare allowance;
* Dependent PCD allowance;
* Payroll-deductible loans (available after 6 months);
* Up to 50% discount on Brisanet Internet and BrisaMusic services;
* Up to 60% discounts at higher education institutions.
2775+Q7 Bacabal - State of Maranhão, Brazil
Miranda do Norte
English
