Support Intern

Description

Job Summary: Join a team passionate about technology that transforms how people interact—blending humans and robots. Key Highlights: 1. Opportunity for continuous learning through complex support tickets 2. A team passionate about technology and innovation 3. An environment fostering professional growth and development Get closer! We are a technology-driven team transforming human interaction by delivering the perfect blend of humans and robots. We do not discriminate based on gender, ethnicity, socioeconomic status, religion, or sexual orientation—none of these matter when embracing any challenge alongside us. To us, your talent is what counts!  **\#vemserSNX** **Responsibilities and Duties** * Maintain and update the knowledge base as needed or upon request, ensuring explanatory materials for both customers and internal teams; * Assist with low-complexity support tickets assigned by the team or management; * Provide initial customer contact to open and prioritize support tickets; * Monitor the progress of more complex tickets alongside the team to enable continuous learning; * Support the team in prioritizing and distributing support tickets. **Requirements and Qualifications** **Hard Skills** * Currently pursuing a bachelor’s degree in Engineering, Technology-related fields, or equivalent; * Basic knowledge of Networking; * Knowledge of Linux; **Soft Skills** * Assertive communication; * Empathy and patience with users; * Strong interpersonal skills; * Initiative and proactivity; * Logical reasoning; * Teamwork; * Resilience; * Willingness to learn and improve. **Bonus Points** * Database knowledge; * VoIP knowledge; * Prior experience in customer support or chatbots. **Additional Information** Beyond an excellent work environment, you can also grow and thrive here! :) Our benefits for you: Internship stipend of R$ 800.00; Workload: 30 hours per week, Monday to Friday; Life insurance—because safety matters; Meal/food allowance [Caju Card], giving you the freedom to choose where and how to eat; Birthday day off [a full day off during your birthday month]; Tenure rewards! We value your time with us through paid time off and cash bonuses; QI Program [referral bonuses awarded when referrals convert to hires]; SNX Beach [voucher to supplement your beach stay]; Udemy partnership [continuous professional development—never stop growing]; Neon partnership [financial education and support when budgets tighten]; Gympass [unlimited access to fitness activities]; Innovation culture—unleash your creativity! Your next step could be our greatest discovery! At Smart NX, you have the opportunity to join a technology company driving exponential growth across the Brazilian and Latin American markets. To achieve this, we developed the Suite to deliver true omnichannel experiences—voice, messaging, automation, and integrations, all in one place, enabling agile, integrated, and seamless user experiences. We are over 100 people passionate about what we do, located in Juiz de Fora, São Paulo, and Porto Alegre. We serve the national market across sectors including Retail, Contact Centers, Services, Healthcare, Education, Cooperatives, Fintechs, Banks, and Government Entities.