PROCESS SPECIALIST - MONITORING

Description

We are the Energisa Group! With over a century of history, Energisa is the largest private group in Brazil's electricity sector with 100% national ownership. Our diversified portfolio includes distribution companies, transmission concessions, large-scale renewable power generation, an innovative energy solutions brand — (re)energisa — offering distributed generation from renewable sources, free energy market trading, and value-added services, as well as a shared services center, a contact center company, and Voltz, our sector’s first fintech for digital accounts. Recently, we expanded our portfolio by entering natural gas distribution through the acquisition of ES Gás. Through our more than 17,000 employees, we transform energy into comfort and development for over 20 million people. We believe diversity and plurality drive innovation and extraordinary results. Everyone is truly welcome here! Want to be part of this story? Check whether this opportunity matches your profile and join us in this selection journey! **Responsibilities and Assignments** * Review, optimize, and control Standard Operating Procedures (SOPs) and Technical Instructions within Help Desk, Incident Management, Problem Management, Monitoring, People Management, Process Management, and Metrics & KPIs. * Train staff on Standard Operating Procedures and deliver technical instruction training related to Help Desk, Incident Management, and Problem Management. * Develop consolidated presentations and reports for the NOC. * Evaluate demand pricing and manage demands in Azure DevOps. * Lead and align Change Management activities within the NOC. * Participate in strategic planning for structuring the monitoring team. * Review all misconfigured alerts with low accuracy impacting the NOC. * Lead strategic projects for the area, such as integrating monitoring tools with ITSM. * Track and resolve Incidents and Problems (ITSM/Ivanti/Prática). * Define communication procedures with impacted teams and record actions in the NOC history log. * Monitor incidents in real time, correlating events and systems (8 x 5). * Manage configuration versioning, backups, and audits. * Review dashboard and intelligent panel creation (Grafana, Zabbix) for both executive and technical views. * Prepare incident reports identifying root causes and impact. * Review implementation of new metrics and triggers based on incident analysis and trend patterns. * Participate in, prepare for, and present at weekly Incident Management meetings. * Review and standardize Zabbix configurations deployed across monitoring environments. * Conduct periodic reviews of existing monitoring setups to prevent redundancies and false positives. (redundant) * Generate insights to support operational and tactical activity management for NOC personnel. **Requirements and Qualifications** * Bachelor’s degree in Computer Science, Information Systems, Engineering, or related fields. * Preferred: Postgraduate degree in Information Security, Computer Networks, Business or IT Management, Project Management, or related fields. **Knowledge:** * Fundamentals of Networks and Systems (Computer Networks and Operating Systems) * Monitoring Tools (INFRA) and Observability (log, metric, and trace correlation) * Problem Analysis and Diagnosis Management * Information Security (Understanding security best practices) * Scripting and Automation * ITIL methodologies and Service Management * Log Analysis * Operational Procedures **Skills:** * Leadership and ability to manage and build teams, providing support and promoting their development — including remotely * Build relationships and manage conflicts for the benefit of the area * Monitor team performance * Define and assign tasks and goals to team members * Evaluate and select personnel during team formation * Develop people through feedback and delegation of operational responsibilities **Additional Information** PEOPLE are our greatest ENERGY. Thinking about your well-being, we offer a wide range of benefits. Take a look at what you’ll receive: • Meal or Food Allowance — for grocery shopping or dining at your favorite restaurant; • Health and Dental Plan for you and your family; • Private Pension Plan for financial reserves and investments; • Daycare Assistance to support you during your children’s early years; • Life Insurance for added peace of mind for you and your loved ones; • Profit Sharing Program, as recognition for your work and results; • Quality-of-Life Programs ensuring employee well-being and promoting health; • Scholarship Programs supporting professional qualification; • Gympass granting access to over 18,000 gyms across Brazil. If you meet the position prerequisites, submit your application and keep an eye out for these tips: • During the selection process, communication will occur via email or phone. Ensure your contact information is up to date and monitor your inbox — including your spam folder. Stay alert for calls; our corporate numbers may display varying area codes. • If you receive negative feedback, don’t get discouraged — stay tuned for other opportunities. **WHY JOIN OUR TEAM?** ------------------------------------------------ **\#JoinEnergisa!** --------------------- ### **Innovation, credibility, and customer focus define our DNA. We relentlessly pursue excellence in energy supply and service quality, guaranteeing comfort, safety, and well-being for our customers.** ### **With over a century of operation, we are present across all regions of Brazil: serving 862 municipalities in the states of Paraíba, Sergipe, Tocantins, Mato Grosso, Mato Grosso do Sul, Minas Gerais, Rio de Janeiro, São Paulo, Paraná, Acre, and Rondônia. We serve approximately 20 million people — equivalent to 10% of Brazil’s population.** ### **We are also 100% Brazilian and continuously expanding. We are one of the leading private companies in the electricity sector and rank among the country’s top performers in evaluations by the National Electric Energy Agency (Aneel) and the Brazilian Association of Electricity Distributors (Abradee).** ### **But our company is built by people — and that’s why we’re always seeking talented individuals full of energy and ready to shine. We have over 19,000 direct and third-party employees, all united by the same Mission, Vision, and Values. Our way of being prioritizes humanity — grounded in ethics, respect, transparency, safety, and commitment to our communities, customers, and shareholders.** ### **We also promote initiatives encouraging conscious energy use and support social, sports, and cultural programs in the regions where we operate. We are committed to transforming energy into development because we believe together we are stronger.** ### **Come join our team!