Senior SAP IS-U CS/CRM Consultant

Description

Job Summary: We are seeking a Senior SAP IS-U CS/CRM Consultant to work on implementation and support projects for SAP solutions in the Utilities sector, with a focus on Customer Service processes. Key Highlights: 1. Work on SAP IS-U CS (Customer Service) projects 2. Support functional design and configure SAP IS-U 3. Work on integrations and improve customer experience We are the accelerator driving growth across Ibero\-America, combining EPAM's global engineering excellence with NEORIS's regional expertise and cultural proximity. We help organizations scale, modernize, and advance their digital transformation through Cloud, Data \& Analytics, Artificial Intelligence, Cybersecurity, Intelligent Automation, Strategic Consulting, and Software Engineering solutions. Backed by more than 60\.000 professionals across 55+ countries and a robust Nearshore model, we connect global capabilities with local trust to deliver real impact, sustainable growth, and high-value results for our clients. We believe diversity drives innovation. Therefore, all our opportunities are open to everyone, regardless of gender, race, age, identity, orientation, or condition. **Location:** Rio de Janeiro/RJ **Work Model:** On-site **Employment Type:** CLT **Position Description** We are seeking a Senior SAP IS\-U CS/CRM Consultant to work on implementation and support projects for SAP solutions in the Utilities sector, with a focus on Customer Service processes. The professional will support functional design, perform SAP IS\-U configurations, execute tests, and collaborate on integrations with systems and digital channels, contributing to solution evolution and improved customer experience in an on-site environment. **Responsibilities** * Support maintenance and implementation of SAP IS\-U CS (Customer Service) processes * Assist in gathering business requirements from relevant departments * Develop and detail functional specifications * Perform configurations and parameterizations in the SAP IS\-U CS module * Execute unit tests and support integrated testing, ensuring delivery quality * Support integrations between SAP IS\-U and external systems, such as digital channels, technical systems, and CRM * Analyze and resolve incidents and improvement requests * Collaborate with technical and functional teams **Requirements** * Prior experience as an SAP IS\-U Consultant, with hands-on work in the CS (Customer Service) module * Experience in SAP implementation or support projects * Experience with basic to intermediate configuration of the SAP IS\-U CS module * Experience developing functional specifications * Experience executing unit tests * Basic knowledge of integrations between SAP and external systems * Strong communication skills and ability to work in a team **Preferred Qualifications** * Experience with Customer Engagement and digital channels * Knowledge of integrations with SAP CRM or other customer service platforms * Experience with SAP S/4HANA Utilities projects * Knowledge of utilities processes, such as customer registration, customer service, service orders, and contracts * Experience with debugging and bug correction **We Offer** * Meal Allowance and Food Allowance: Monthly benefits for food-related expenses, both at home and outside. * Private Pension Plan: Future planning with supplementary retirement contributions. * Health Insurance: High-quality medical coverage for you and your legal dependents. * Dental Insurance: Comprehensive dental care with an extensive provider network. * Life Insurance: Protection and security for you and your loved ones. * English/Spanish Classes: Language learning incentive. * Wellhub: Benefits and discounts at gyms and wellness programs. * Daycare Assistance: Financial support for early childhood education expenses. * Neoris Global Campus: A development platform offering continuous learning and professional growth opportunities. We invite you to learn more about us at http://www.neoris.com, Facebook, LinkedIn, Twitter, and Instagram: @NEORIS. \#LI\-KC1