Description: * Completed high school education; * Solid experience in administrative and customer service roles. (Considered a plus); * Experience with customer satisfaction evaluation methodologies, such as NPS and similar. (Considered a plus); * Intermediate proficiency in Microsoft Office; * CNH B license desirable; * Listen to and understand customer issues, seeking to resolve them or correctly direct them; * Accurately create service orders in the customer service system; * Keep the customer service system updated according to customer interactions; * Collect and verify documents required for registration, ensuring compliance with internal and regulatory requirements; * Perform initial document review for registration purposes, preventing inconsistencies or errors in records; * Register customers; * Adhere to departmental standards, procedures, and applicable legislation; * Stay up-to-date with current procedures and legislation. * Serve customers with greater clarity and provide immediate solutions to more complex issues; * Organize and manage data on services performed, ensuring accuracy and effectiveness in information management; * Analyze and evaluate customer service performance indicators, identifying opportunities for improvement; * Conduct credit analysis according to company-established criteria, assessing customer risk and repayment capacity; * Carry out all collection activities for outstanding amounts, negotiating deadlines and terms per company guidelines; * Monitor collection and delinquency processes, proposing solutions for recovery of outstanding amounts. 2512070202191603314